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Welcome to HidenCloud documentation. Happy to help you!
🌌 Get ready to dive into a world of excellence in hosting. 💻⚙️ Here, you can explore outstanding performance, customize your server, and enjoy the peace of securely storing your files in the cloud. 😉
🙌 We're excited to have you on board. Join our community to share achievements, make new friends, and have incredible experiences! 🤝💬
🌟 Our team is here to assist you anytime. If you have questions or need support, feel free to contact us. 🆘 We are committed to making your stay at HidenCloud the best hosting experience possible. 💪💙
So, buckle up, get comfortable, and get ready for hours of seamless hosting and camaraderie in our HidenCloud community. ☁️✨
Service Statuses at HidenCloud
At HidenCloud, each contracted service can be in different states depending on its life cycle and user actions. Below are these states and their meanings:
Description: This is the normal state of a service that is up and running. It means the service is active, and all associated invoices have been paid. The client has full access to the service and all its functionalities.
Description: A service enters a suspended state when there is an unpaid service invoice.
Important Details:
Access: Nothing is deleted, but access to the service is unavailable.
Reason for Suspension: The suspension is probably due to an unpaid invoice. If payment is not made within 5 days, the service will be Terminated.
Client Notification: "The due date for this service was {due_date}. We regret to inform you that your service has been suspended due to a missed payment. To avoid termination, please settle/pay any outstanding invoice within {suspended_after} days from the due date. If payment is not received within this timeframe, your service will be terminated, resulting in the deletion or revocation of all data, files, and licenses associated."
Description: A service is in a canceled state when the user has decided to discontinue the service, but it has not yet been terminated.
Important Details:
Access: Nothing is deleted, but the service is scheduled to be terminated, access to the service is available.
Client Notification: "This service is scheduled to be terminated on {terminated_at}. If you have changed your mind, you can undo the cancellation before this date. If no action is taken, your service will be suspended and terminated. All files and data belonging to this service will be permanently deleted."
Description: This state indicates that the service has been completely removed and cannot be recovered.
Important Details:
Access: The service has been erased and cannot be undone.
Client Notification: "This service was terminated. Termination can occur for various reasons, such as not paying on time or canceling the service. All data/files/licenses belonging to this service have been deleted or revoked. This process is irreversible."
We offer you the opportunity to enhance your experience with additional services. Follow these simple steps to purchase additional services:
Check out our additional extras here: Extras Root VPS Extras:
Step 1: Log In
Step 2: Navigate to the Tickets Page
Once logged in, look for the "Tickets" tab in the main menu and click on it.
Step 3: Create a New Ticket
Within the Tickets page, find and select the option to "Create Ticket" or "Create New Ticket."
Step 4: Select Extra/Additional Services Category
When in the ticket creation section, choose the category "Extra / Additional Services" to specify that you are interested in additional services.
Step 5: Fill in Ticket Information
Now, complete the requested information in the ticket form:
Subject: Specify the additional service you want to acquire.
Order: Specify the server on which you want to add this additional service.
Comment: Provide a detailed description of what you need and how much you need. Include any relevant additional information.
Step 6: Submit the Ticket
Once you have filled in all the fields, click on the "Submit" button to create the ticket.
Step 7: Payment and Invoice Entry
After submitting the ticket, you will receive a message in your inbox with the corresponding invoice for the requested additional service. Open the invoice and make the payment following the provided instructions.
Step 8: Monthly Update
The cost of the additional service will be added to the value you already pay monthly for our main services.
And that's it! Now you are ready to enjoy your additional services on HidenCloud. If you have any questions or issues, feel free to create another ticket in the corresponding category. Thank you for choosing HidenCloud!
Step 2: Go to the Tickets Page After logging in, locate the "Tickets" tab in the main menu and click on it.
Step 3: Create a New Ticket Within the Tickets page, find and select the option "Create Ticket" or "Create New Ticket".
Step 4: Select Ticket Category While in the ticket creation section, choose the category that best fits your issue or question. The available categories are as follows:
General Questions: Use this category for general inquiries about the service, system operation, or any other questions not specific to technical support or billing.
Technical Support: Select this category if your inquiry is related to technical issues, errors, or if you need assistance with the technical configuration of services.
Billing Support: If your question involves billing topics, payments, or any financial matters, choose this category.
Account Support: Use this category if you need help managing your account, such as changes to personal information, account updates, or access issues.
Other Support: If your inquiry doesn't fit into any of the above categories, you can use this option to provide detailed information about your situation.
Additional / Extra Services: Choose this category if you are interested in acquiring additional services not included in your current plan. Here, you can specify the additional service you want to add, the server you want to implement it on, and provide additional details.
Step 5: Fill in Ticket Information Complete the required information in the ticket form, including the subject, order number, and a detailed comment describing your request or issue.
Step 6: Submit the Ticket Once you have filled out all the fields, click the "Submit" button to create the ticket and send your request to the appropriate support team.
Step 2: Navigate to the Services Section Once in the control panel, locate and click on the section labeled "Services." Here, you'll find different categories that match your needs.
Step 3: Select a Category and Plan Explore the available categories and choose the one that best suits your requirements. Within each category, there are different plans. Click on the plan that interests you to get more details.
Step 4: Read the Plan Description Upon selecting a plan, a page with detailed information about the services included in that plan will open. Carefully read the description to ensure it meets your needs.
Step 5: Complete the Options After deciding on a plan, click on the "Get Started" or similar button. You will be guided to complete necessary options, such as payment information, entering any coupons (if you have one), and selecting the server location. Make sure to provide accurate information.
Step 6: Finalize the Payment Once you've completed all the required options, you'll be redirected to the payment page. Choose your preferred payment method and follow the instructions to complete the transaction. Confirm all details before finalizing the payment.
Step 7: Receipt of Invoice and Credentials After making the payment, you'll receive a detailed invoice in your email. Review the invoice to confirm the transaction. Additionally, you will receive the credentials needed to access the control panel of the purchased service.
¡Done! Now you can access the HidenCloud control panel with the provided credentials and start configuring and managing the acquired service according to your needs. If you encounter any issues during the process, feel free to contact HidenCloud's technical support for further assistance.
Sign In:
Log in with your username and password.
Access Account Settings:
Once logged in, click on your profile picture in the upper-right corner of the screen.
Navigate to Account Settings:
Look for the option that says "Account Settings" and click on it.
Enable Two-Factor Authentication (2FA):
Within Account Settings, locate the box that says "Two-Factor Authentication" and click the "Enable" button.
Scan the QR Code:
A QR code will appear on the screen. You can scan this code with your preferred authenticator app (such as Google Authenticator or Authy). Alternatively, you can manually enter the provided code.
Set Up the Authenticator App:
Open your authenticator app and scan the QR code or manually enter the provided code.
Save Backup Codes:
After configuring authentication, HidenCloud will provide you with a set of backup codes. These codes are crucial in case you lose access to your authenticator app.
Save these codes in a secure place. You can print them, store them in a secure password manager, or note them down in a safe location.
Complete the Process:
After entering the authenticator app code and saving the backup codes, click "Continue" or "Save" to complete the process.
You're done! You have now enabled two-factor authentication on your HidenCloud account. Remember that in the future, you will need the authenticator app, and in case of emergencies, the backup codes to access your account. Keep these items secure!
HidenCloud - Where power meets security
We are pleased to have you here! This comprehensive resource serves as your ultimate guide to everything related to HidenCloud, and now it also includes detailed information on various specific categories to enhance your experience. Explore below:
We encourage you to thoroughly explore this resource to familiarize yourself with all policies, terms, and frequently asked questions. If you have more questions or need assistance, our support team is always available to help.
Please note that the information provided here is accurate as of its last update.
Thank you for choosing HidenCloud. We are excited to offer you exceptional hosting services and ensure a seamless experience. Welcome to the HidenCloud community!
Payment Methods at HidenCloud
At HidenCloud, we understand the importance of providing flexible and secure payment options for our hosting services. Therefore, we currently offer three different payment methods to suit the needs and preferences of our clients: PayPal (One-Time Payment), PayPal (Subscription), and HidenCloud Balance. Below are the details of these methods:
Description: This option allows customers to make a one-time payment for hosting services without committing to a subscription. It's ideal for those who prefer to make payments as they require the service, without long-term commitments.
How It Works: The customer selects the services they wish to purchase and makes a one-time payment through PayPal. The client must renew the service manually as well as make the corresponding payment manually.
Description: For customers who prefer the convenience of automatic payments, we offer a subscription option through PayPal. This mode ensures continuous service renewal without the need to remember to make manual payments.
How It Works: The customer sets up a recurring subscription in PayPal, authorizing HidenCloud to charge the service cost periodically (e.g., monthly or annually). The client should NOT renew the service manually. Paypal is responsible for making the payment automatically.
Description: This option allows users to load funds into their HidenCloud account, which can be used to pay for future services. It's a convenient way to manage expenses and maintain budget control.
How It Works: The customer adds an amount of money to their HidenCloud balance, which is then automatically deducted when purchasing or renewing services. The client must renew the service manually as well as make the corresponding payment manually.
Description: This option allows customers to make payments using traditional bank transfers or through the Revolut platform.
How It Works: If you want to pay with bank transfer or Revolut, please contact elk sports and support will give you the details. Please note that this process is manual.
To ensure maximum convenience and accessibility, our payments via PayPal are compatible with a wide range of credit and debit cards, including:
Visa
MasterCard
American Express
Discover
National and international bank cards
Furthermore, it's important to note that it is not necessary to have or create a PayPal account to make a payment. Customers can opt to pay as guests, using just their credit or debit card on PayPal's secure platform.
Guide to delete your HidenCloud Account.
If you wish to delete your HidenCloud account, please follow the steps below:
Log in to the HidenCloud Dashboard
Open your web browser and navigate to the HidenCloud website.
Enter your username and password to log in to your account.
Access Your Profile
Once logged in, click on your profile icon located at the top right corner of the dashboard.
Navigate to Account Settings
From the dropdown menu, select "Account Settings."
Scroll to the Bottom of the Page
On the Account Settings page, scroll down to the bottom.
Click the Delete Account Button
At the bottom of the page, you will find the "Delete Account" button. Click on it.
Confirm Account Deletion
You will receive a confirmation email. Follow the instructions in the email to confirm the deletion of your account.
Your account will be scheduled for deletion and will be permanently deleted within 72 hours.
Accidental Deletion: If you initiated the deletion process by mistake, you have the option to undo the deletion. Simply follow the instructions in the confirmation email or contact HidenCloud support for assistance.
Support Assistance: If you encounter any issues or require further assistance, please reach out to our support team. You can contact support through the HidenCloud website or directly via email.
Here you will find information about virtual private servers (VPS)
At HidenCloud we have two types of VPS:
Please scroll down to see our demos!
Included 1 IPv4 and 1 IPv6 for any server.
First two: Each IPv4 is 5€. Each IPv6 is 3€
From the third:Each IPv4 is 4€. Each IPv6 is 2€
Included 20TB for any server (Exceptions: 30TB in VPS: DAM-Dragon, 40TB in VPS: DAM-Titan and 50TB in VPS: DAM-Behemoth).
+10€ per extra TB
Included 2 Backups for any server.
+10€ per extra Backup
Why can't I see my server anymore?
At Hidencloud, we strive to provide a reliable and free hosting service. However, there are several reasons why a server may be deleted. Below are the most common circumstances that can lead to your server being removed:
Weekly Renewal Not Completed:
Free servers on Hidencloud must be renewed every 7 days from the Hidencloud dashboard. If the renewal is not completed within this period, the server will be automatically suspended.
If not renewed within five days after suspension, the server will be permanently deleted and cannot be recovered.
On paid servers, the expected payment has simply not been made and within five days after suspension, the server will be permanently deleted and cannot be recovered.
In the event that your services are deleted, we will not be held responsible for any data, backup or progress lost.
Free Service Limit:
Only one free service per user is allowed at any given time. If it is detected that a user has more than one active free service, the system will automatically terminate the first or the first few services activated to comply with this policy.
This is done to ensure fair and equitable access to all users.
Violation of Usage Policies:
Any use that violates our acceptable use policies, such as hosting illegal content, warez, proxies, IRC, or bit torrents, can result in the immediate deletion of the server.
Excessive resource usage that negatively affects other users on shared servers is also prohibited.
Resource Abuse:
If a server continuously consumes excessive resources (more than 25% of the total available resources on shared servers), we reserve the right to delete the server to maintain system performance and stability.
Multiple Account Usage:
The use of multiple accounts to access free services is not allowed. If a user is found to have multiple accounts, Hidencloud reserves the right to delete all related accounts without prior notice.
Notifications will be sent to all email addresses associated with the multiple accounts, requesting that only one account be retained to comply with the service policy.
DDoS Attacks and Illegal Behavior:
Any attempt to launch or conduct a denial-of-service (DDoS) attack from our servers will result in immediate deletion of the server.
Additionally, using the server for cryptocurrency mining, hacking, or engaging in any other illegal activities is strictly prohibited and will result in immediate server deletion and potential future access bans.
We take this policy very seriously, your server, account and associated services will be deleted immediately, permanently and without prior notice and you will not be able to use our services ever again.
Examples of activities completely prohibited in HiddenCloud:
Brute Force
Account Cracking
DDOS
Mining
Waste of resources
Crashers
Distribution of stolen accounts
IP puller
Key generator for any service
Databases of stolen accounts from any service
Spam
Any stolen or private information from any other company
Please note that if any of these activities are detected, your account and server will be deleted without prior notice.
If your server has been deleted and you need more information or assistance, we recommend following these steps:
Check Your Dashboard:
Review notifications and the status of your server on the Hidencloud dashboard to understand the specific reason for the deletion, as well as your email.
Contact Technical Support:
If you are unsure why your server was deleted or need additional help, please contact our technical support team.
You can reach us through Contact and Help
We remind you that if your server has been deleted (Terminated), support cannot recover your data.
Our team is available to help you and ensure you have a satisfactory experience with our services.
Only if your account was restricted due to multi-accounts, you can submit an appeal in the following form:
PLEASE REMEMBER THAT YOU MUST LOG OUT BEFORE YOU CAN FILL IT OUT.
Please check your email to see if your account has been restricted due to multiple accounts.
If you want to use your friends' accounts, your friend must add you as a subuser, either in the Dash or in the Panel, but at no time should you log in with your friend's account to avoid it being detected as a multi-account.
Go to our user portal at and log in with your HidenCloud account. If you don't have an account yet, sign up before proceeding.
Step 1: Log In Navigate to our user portal at and log in with your HidenCloud account. If you don't have an account yet, please register before proceeding.
Step 1: Log In Access the HidenCloud platform through the link . If you don't have an account yet, sign up by providing the required information. If you're already a user, log in with your username and password.
Open your web browser and go to .
: Find valuable information on how to use or obtain tribe/player IDs, detailed tutorials, and more to make the most of your experience in Ark Survival Evolved.
: Discover tutorials on how to change the version type, adjust JVM arguments, and other essential settings to customize your experience in Minecraft.
: Access the rules of the HidenCloud Discord, learn how to use specific commands, and find out how to open tickets to resolve any queries or issues you may have.
: Learn to install essential elements, such as the Java bin locally in a Windows environment, through our detailed tutorials to maximize compatibility with our services.
: Get information on how to buy, acquire additional services, enable two-factor authentication (2FA), and more in our dedicated Dashboard tutorial.
: Discover a comprehensive guide on how to use our panel, from accessing the server to creating backups, to facilitate management and optimize your experience with HidenCloud.
: Find links to all our social media accounts so you can stay updated on the latest news, updates, and events from HidenCloud.
: Our terms of service outline the legal agreement between you and HidenCloud regarding the use of our services. It is crucial to familiarize yourself with these terms to ensure a clear understanding of your rights and responsibilities as a user.
: At HidenCloud, we highly value your privacy and are committed to protecting your personal information. Our privacy policy explains how we collect, use, and store your data, as well as the measures we take to ensure its security.
: Cookies are small files placed on your device when you visit our website. Our cookie policy provides detailed information on the types of cookies we use, their purpose, and how you can manage your cookie preferences.
: In this section, you will find answers to common questions about our services, game server hosting, Discord bots, scalability options, and more. We have compiled these frequently asked questions to provide you with quick and comprehensive information.
If you created your account through OAuth, you received an email with an automatically generated password. If not, you can also log out or open an incognito tab or a new browser using the following link Then enter your email and reset the password.
are VPS that allow you to install whatever you want, for example different bots with different programming languages, but certain system functions that require root access are restricted.
are fully root access VPS with dedicated IP and total control. More Inofo: VPS-Servers
To update the email associated with your HidenCloud account, follow these steps:
Click on your profile picture in the HidenCloud portal and select [Account Settings].
Scroll down to [Update Email Address].
Enter your current password in [Current Password] and provide your new email in the [New Email Address] field.
To change your password for the Billing Portal:
Click on your profile picture in the HidenCloud portal and select [Account Settings].
Scroll down to [Update Password].
Enter your current password in [Current Password], and fill in the [New Password] and [Confirm Password] fields.
If the issue persists after trying all the steps above, reach out to HidenCloud support:
A detailed explanation of the issue.
Steps you’ve already attempted.
Our team will work with you to resolve the problem and restore your server as quickly as possible.
After carefully following all the steps to create an account and acquire a server, you will have full access to a section that will keep all your properties readily available.
Once you access the created server, you will have complete control of the console screen, allowing you to manage everything using commands and interact with the buttons [Start], [Restart], [Stop], and [Kill].
By going to [Settings] > [Startup Parameters] in the sidebar, you’ll find a section where you can modify some of the server's basic startup parameters, such as memory usage, Java version, etc. Each game has its own modifiable parameters.
To access the server in-game, all you need to do is click in the top left corner where the host IP is located, copy it to the clipboard, and paste it into the multiplayer menu of the corresponding game.
Log in to HidenCloud and go to [Account], which will take you directly to the [Control Panel], where all your active servers are listed.
Select the active server whose service you wish to terminate.
Choose [Cancel] and accept all terms and conditions. The access period for the server will end with the current billing cycle.
If the issue persists after trying all the steps above, reach out to HidenCloud support:
A detailed explanation of the issue.
Steps you’ve already attempted.
Our team will work with you to resolve the problem and restore your server as quickly as possible.
Location Availability: Servers can only be relocated if the selected location is available.
IP Address and Port Change: When changing locations, your server's IP address and port will change. This change is irreversible.
Backups Not Migrated: Existing backups will not be transferred to the new location. Be sure to download and save your data before proceeding.
For Free Servers
Access the [Control Panel].
Select the free server.
Click [Cancel].
Wait for the service to be fully canceled, then request a new server, selecting a different location.
For Paid Servers
Include the following details in the ticket:
Server UUID.
Associated email.
New location.
Wait for the ticket approval and enjoy improved ping in the new location.
Here you will find the steps to create a subdomain to use on your server or service
To create a subdomain, go to the HidenCloud panel, enter the server, go to the "Tools" section in the menu and then to "Subdomain Manager" there click the "Create" button and follow the steps.
Free Service Domains: hidenfree.com, hidengame.com, hidenmc.com, hidenhosting.com, hidenhosting.net
Then find your order / service
Click on Manage
Scroll down...
Enter the subdomain and domain you want and click update.
Please remember that you can update it at any time and that you cannot use an already used subdomain and domain.
Paid Service Domains: hidenfree.com, hidengame.com, hidenhosting.com, hidenhosting.net, hidenmc.com, hidenplay.net, hidenrp.com, hidenserver.com, servegame.net, servegame.pro, servemc.net, serveminecraft.com, serverrp.com
Subdomains can only be used for services that are not HTTP or HTTPS (web-based). They should be used for services like Minecraft or similar (most of the games and some tpc and udp apps), allowing you to use the subdomain without specifying a port or node ip.
For web services, a proxy or reverse proxy is required, which we offer only as part of our paid services. If you need this option, please open a support ticket."
To access the server console and manage your server, follow these steps:
Once you've successfully logged in, you'll be taken to the dashboard or main page. On this page, you should see a list of the available servers associated with your account. Each server will likely be displayed with its name, status, and some basic information.
Identify the server you want to manage and select its name from the list. This action will take you to a more detailed view of the server, where you can access various settings and configurations.
Depending on the platform's layout and features, you may find a menu or sidebar with different sections or options related to server management. Look for the option that provides access to the server console.
Click on the server console option to access the command-line interface or other tools to interact directly with the server.
From the server console, you can execute commands, manage files, install software, and perform various administrative tasks.
Remember to be cautious while using the server console, as some operations can have significant consequences on the server's functionality and security. Always ensure that you have the necessary knowledge and authorization to perform the tasks you intend to carry out.
If you encounter any issues or need further assistance with server management, consult the platform's documentation or contact their support team.
At , the Billing Portal and the Game Panel accounts are independent. This means that if you change your password in the Billing Portal, you must also update the password in the Game Panel (unless you prefer to keep different passwords).
: Join our community for real-time assistance.
Ticket System: Submit a ticket from the with:
If you have any issues or questions, you can always request a support ticket on the official , where the staff team will gladly assist you.
If you’ve made it this far, it means you’ve been patient and smart enough to read the introduction from start to finish, so now you’re a bit more knowledgeable. Don’t forget to join our Discord to dive even deeper into the experience!
: Join our community for real-time assistance.
Ticket System: Submit a ticket from the with:
At , we understand the importance of flexibility. That's why we offer the option to relocate your server to another location when needed. Our team handles these requests manually, typically completing the process within 12 hours of the request.
Submit a support ticket via or the ticket system in the control panel.
If you need further assistance or have questions about relocating your server, don't hesitate to contact the HidenCloud support team via or by submitting a support ticket through the portal.
At , we are dedicated to ensuring your experience is as flexible and efficient as possible.
To create a subdomain go to:
For web services, you can also use a Cloudflare tunnel to secure the connection and have an SSL. For more information:
Go to the (the platform or website where you manage your server) and enter your login credentials, which include the email and password you provided during the registration process.
Navigate to Subusers In the sidebar, go to [Management] > [Subusers].
Create a New Sub-User
Click the [Create] button.
Enter the email address or username of the person you want to add.
Assign the desired permissions from the available list.
Save and Add the Sub-User
Click [Add New Subuser] to save the changes and add the person to your server.
User Activation
The added sub-user will receive an email with instructions to activate their account and gain access to your server.
Support OP Access
Control
Subuser
Allocation
Startup Parameters
Database
File Manager
Schedule
Backup
Details
Audit Log
Modpack Manager
Plugin Manager
Health Monitor
Reinstall
Subdomain Manager
Navigate to the Databases Section Go to [Management] > [Databases] in the sidebar.de bases de datos mediante [Management] > [Databases].
Create a New Database
Host: Select a host close to your location or your main server to minimize latency.
Name: Specify a unique name for your database.
Connections From: This field is set to %
by default to allow connections from any IP address. You can restrict access to specific IP addresses if preferred.
Configure Your Application or Service Update your application to connect to the newly created database.
If you need to reset a database password, follow these steps:
Navigate to the Databases Section Go to [Management] > [Databases].
Reset the Password
Locate the database you wish to reset the password for.
Select [Reset Password].
Update the configuration files of your applications or services using this database with the new password.
Java-based applications often require a JDBC connection string to interact with your MySQL database. HidenCloud provides this string, containing all necessary details for the connection.
Locate the JDBC Connection String
Navigate to [Management] > [Databases] in the sidebar.
Find your desired database, and the JDBC connection string will be available to copy and use in your application.
HidenCloud simplifies database management, enabling you to configure and maintain your infrastructure effortlessly. For further assistance, refer to the official documentation or contact HidenCloud's technical support team.
Navigate to [Management] > [Backups] in the sidebar.
Click [Create].
Provide a name for the backup and select [Submit].
This option allows you to revert the server to the desired saved version.
Navigate to [Management] > [Backups] in the sidebar.
Click the [Deploy] button.
Navigate to [Management] > [Backups] in the sidebar.
Click the [Deploy] button.
This feature prevents accidental deletion or modification of a backup you want to preserve.
Navigate to [Management] > [Backups] in the sidebar.
Click the [Deploy] button.
Navigate to the Scheduling Section In the left sidebar, go to [Management] > [Schedules].
Configure a New Task
Click the [Create Task] button and fill in the following fields:
Task Name: Specify a name to identify the action.
Frequency: Choose when and how often the task should run (e.g., hourly, daily, or on a custom schedule).
Command or Action: Define the command or action to execute, such as custom scripts, server restarts, or clearing temporary data.
Notifications: Enable notifications to receive alerts when the task completes or fails.
Navigate to Scheduled Tasks Go to [Management] > [Schedules].
Locate the Task
To edit, click the [Edit] button, make the necessary changes, and save.
To delete, click the red trash icon and confirm the action.
Be cautious when deleting a scheduled task, as some automated actions might stop running and impact your operations.
HidenCloud logs each execution of scheduled tasks, allowing you to monitor their performance and troubleshoot issues if necessary.
Access the Scheduled Tasks Section Go to [Management] > [Schedules].
View Execution Logs
The task list displays:
Date and Time of each execution.
Status (e.g., completed, failed).
Error Details, if applicable.
Navigate to the File Manager In the left sidebar menu, go to [Management] > [File Manager] to access the file manager.
Upload Files
Click the three dots at the top right and select [Upload].
Choose the desired files from your computer.
You can select multiple files if needed.
Organize Your Files Once uploaded, you can move, rename, or delete files as necessary. The file manager includes tools to efficiently organize your project.
Obtain Your SFTP Credentials
In the panel, go to [System] > [SFTP Details].
Copy the provided credentials:
SFTP address
Port (HidenCloud SFTP port is 2022)
Username and password
Set Up the SFTP Client
Download and install an SFTP client like FileZilla or WinSCP.
Enter the credentials into the corresponding fields.
Connect and Upload Files
Once connected, drag and drop files from your device to the server.
Organize the files into the correct folders as needed for your project.
The HidenCloud file manager also includes tools for making changes directly to files:
Integrated Text Editor: Allows you to edit configuration files like .json
, .yml
, or .php
directly from the panel.
File Permissions: Modify read, write, and execute permissions as needed for your project.
Follow these steps to add sub-users to your server:
Access the Log in to your HidenCloud account and open the server panel.
Configuring a MySQL database is essential for running applications or projects requiring cloud-based data storage. This guide will help you create and manage databases using the panel.
Access the Log in to your HidenCloud account.
Access the Log in and select your project.
Access the Log in and select your project.
Setting up scheduled tasks is essential to automate processes and ensure specific actions are executed at the right time. With , you can create and manage scheduled tasks directly from the panel to streamline your operations.
Access the Log in to your account and select the project or server where you want to configure the task.
Access the Log in and select your project.
File management is an essential aspect of configuring and customizing your cloud projects. With , you can easily upload, organize, and manage your project files through the panel or by using an FTP client.
Follow these steps to upload files directly from the :
Access the Log in to your account and select the project or server where you want to upload the files.
If you prefer using an SFTP client to upload files, follow these steps to set it up with :
With these features, makes it easy to manage and customize your project files, whether from the panel or via an SFTP client. For more information or assistance, refer to the official documentation or contact technical support.
Here you will find common panel errors and their explanations.
Errors:
1. “There was an exception while attempting to communicate with the daemon.”
2. “We’re having some trouble connecting to your server, please wait…”
3. “You do not have permission to access the websocket for this server.” (If you continue to see this error after five minutes, your server may be bugged, please contact support.)
Explanation:
These three errors all indicate the same issue: you cannot control the server from the panel at this moment. This typically occurs when the node is oversaturated. To prevent further saturation, control of the server from the panel is blocked.
Despite these errors, you can still use SFTP, and if the server was online, it will continue running normally. We recommend reloading the page later and trying again until the error disappears. If the error persists for a long time, please contact support.
To enable "Toggle Support OP," follow these simple steps:
Navigate to the "Configuration" section in your server's control panel.
Look for the "Advanced" category and click on it.
Inside the "Advanced" category, you will find the "Toggle Support OP" option.
Click the "Enable" button next to "Toggle Support OP."
Enabling "Toggle Support OP" will grant specific administrative privileges to support staff, allowing them to access and assist you with your server-related queries and issues. This feature is designed to streamline support processes and ensure a smoother and more efficient resolution of any server-related concerns. However, it's essential to exercise caution and only grant access to trusted support personnel to maintain the security and integrity of your server. By following these steps, you can seamlessly enable "Toggle Support OP" and receive the help you need to optimize your server's performance.
How to change java version.
When hosting a Minecraft server on HidenCloud, the platform automatically detects and uses the most suitable Java version for your server's Minecraft version. However, there may be situations where you need to change the Java version manually. This could be due to performance reasons, compatibility with specific mods or plugins, or personal preference.
This guide will walk you through the process of changing the Java version on your HidenCloud server.
Ensure you have access to your HidenCloud server's control panel.
Familiarity with navigating through server files is advantageous.
Start Your Server: When you start your server for the first time, HidenCloud prompts you to select the Java version.
Select Java Version: Choose the desired Java version from the options provided. This selection will determine the Java version used by your server. For example if you want Java 16 you just need to enter the number 4 in the console.
If you've already set up your server and wish to change the Java version, follow these steps:
Access Server Files: Log in to your HidenCloud server control panel.
Navigate to Server Files: Go to the directory where your server files are stored. Management -> File Manager.
Locate the disable_prompt_for_java_version
File: This file is created after your initial Java version selection.
Delete the File: Remove the disable_prompt_for_java_version
file from your server files. This action re-enables the Java version selection prompt.
Restart Your Server: After deleting the file, restart your server.
Select New Java Version: Upon restart, HidenCloud will prompt you to select the Java version again. Choose the new Java version you wish to use.
Changing the Java version can affect your server's performance and compatibility with certain Minecraft versions, mods, or plugins.
Ensure that the Java version you select is compatible with the version of Minecraft you are running.
If you encounter issues after changing the Java version, consider reverting to the previously used version or consulting HidenCloud's support.
Changing the Java version on your HidenCloud server is a straightforward process. By following these steps, you can customize your server's Java environment to suit your specific needs or preferences.
If you have any questions or encounter any issues, please contact HidenCloud support for assistance.
If you made a change just before the crashes began, try reverting that change to see if the problem persists.
If crashes happen occasionally (e.g., every few days), scheduling regular restarts may help.
Set up an automatic restart at intervals suited to your needs.
Why It Helps:
Resolves memory leaks on long-running servers.
Handles delayed actions on servers with many mods or players.
Fixes errors in plugins for modded servers.
Ensure that the game hosted on your server is up to date.
Check for updates on official platforms, such as the game developers’ Discord or HidenCloud community.
Restart your server to apply updates in most cases.
For specific games, HidenCloud provides detailed update guides.
If your server uses plugins (e.g., for Minecraft, CS2, or other modded games), outdated plugins can cause crashes.
Identify the plugins installed on your server.
Download the latest version of each plugin from its official source.
Replace old files with the updated versions and restart your server.
Always back up your server before making significant changes.
If the issue persists after trying all the steps above, reach out to HidenCloud support:
A detailed explanation of the issue.
Steps you’ve already attempted.
Our team will work with you to resolve the problem and restore your server as quickly as possible.
With these solutions, you should be able to address most server crash issues. If you have further questions or need advanced support, remember that we’re here to help!
Experiencing high ping and packet loss can be frustrating, but understanding the causes and solutions will help you restore a smooth experience. This guide explains how to identify and effectively resolve these issues with HidenCloud.
Ping measures the time it takes for your device to send a packet of data to a server and receive a response, measured in milliseconds (ms).
Acceptable ping: Below 100 ms.
Ideal ping: Below 70 ms.
Excellent ping: Below 50 ms.
Key Factors:
The primary factors affecting ping are the distance between the server and the player and the network routes used.
Internet speed does not directly impact ping.
Packet loss occurs when data sent from your device fails to reach the server, leading to issues like rubber banding (erratic in-game movements).
Common Causes:
Congestion at your Internet Service Provider (ISP).
Network routing issues.
Incorrect server configurations, especially when advanced parameters have been modified.
Common Causes:
Routing problems specific to your ISP.
Significant distance between the player and the server.
Quick Solutions:
Use a VPN or a free tool like Cloudflare Warp. These can improve routing and reduce ping instantly.
MTR Report: If the issue persists, affected players can submit an MTR report to help us diagnose the problem:
Download WinMTR.
Enter the server IP and click Start.
Run the test for a few minutes, then click Stop and save the report in .TXT
format.
Submit the report as a support ticket in HidenCloud.
The report helps us work with our network providers to analyze the issue. While a definitive solution isn’t guaranteed, we’ll investigate thoroughly.
Possible Causes:
Updates or backups being installed on shared servers.
Mitigation of a DDoS attack.
Recommended Actions:
These interruptions are usually temporary and resolve automatically.
If problems persist for an extended period, contact our support team.
If high ping or packet loss consistently affects all server players, reach out to our support team:
If your game server is experiencing frequent crashes, this guide will help you identify and resolve issues step by step. Follow the instructions in order, and if you need additional assistance, don’t hesitate to contact HidenCloud support through our or .
Go to [Configuration] > [Schedules] in the .
: Join our community for real-time assistance.
Ticket System: Submit a ticket from the with:
: Join our community for real-time assistance.
Support Tickets: Submit a ticket via the with all relevant details.
At , we’re dedicated to providing a stable, high-quality service, continuously working to optimize your experience.
At times, you or your players might wish to establish a connection to your server using varying Minecraft versions. Achieving this is feasible through a plugin known as ViaVersion, enabling players to link up with the server using different versions.
Depending on the server and client versions you wish to support, you may need to install one, two, or all three Via Plugins. The chart below shows version compatibility if ViaVersion is installed.
Log in with your account, if it is the first time you will have the username and password in the email or on the dashboard.
Select the server you want to change the version or type of Minecraft game on.
Now go to configuration and then to advanced parameters.
Then where it says "Install Different Edition" select the edition (type) and the version you want to install.
Activate "Format" in case you want to delete all the old files and make a new installation and then click on Install. This process can take several seconds.
If you need to install a launcher/version/type that is not listed by HidenCloud, follow these steps:
Launcher Download:
Go to the official website of the launcher you wish to install. For example, if you want to install Magma, visit their site and download the version you prefer.
Uploading the .jar File:
Upload the downloaded .jar file to your server on HidenCloud. It is recommended to delete all existing files to avoid compatibility issues.
Renaming the File:
Once the file is uploaded, change its name to "server.jar". This will ensure that HidenCloud recognizes the file as the main launcher.
If you prefer not to change the name of the file, you can specify the new name (for example, "magma.jar") in the server's startup parameters.
These steps will allow you to use any launcher, even if it is not directly listed on the HidenCloud panel, providing you with the flexibility to customize your Minecraft server according to your specific preferences and needs.
The latest versions of Forge require certain extra steps to run the server correctly.
Here you can see a demonstration of paper and forging installation. Please, if you have any problems, watch the video first before opening a support ticket.
: This serves as the fundamental plugin and is imperative for the functionality of all other add-ons. It empowers clients using more recent versions to interface with an earlier server iteration. Consequently, individuals on 1.16 can effortlessly connect to a 1.12 server. Please be informed that ViaVersion exclusively operates on servers spanning from version 1.8 to 1.17.
: ViaVersion, by design, facilitates backward compatibility exclusively between the client and the server. ViaBackwards takes this a step further, permitting users employing outdated client versions to establish a connection with a more current server edition. Essentially, this means that individuals on version 1.12 can seamlessly link up with a 1.16 server. It is important to underscore that ViaBackwards necessitates the prior installation of ViaVersion.
: Whereas ViaBackwards is restricted to accommodating clients operating on Minecraft version 1.9 and above, ViaRewind broadens the spectrum, enabling clients utilizing 1.8 or 1.7 to connect with more recent server iterations. In essence, a client on version 1.7 could connect all the way up to a 1.17 server. It's essential to bear in mind that both ViaVersion and ViaBackwards must be installed to fully utilize ViaRewind.
Go to
Prerequisites:
Access to the Minecraft server you wish to configure.
Step 1: Log in to the Control Panel
Enter your login credentials (username and password) in the corresponding fields.
Click the "Log In" button to access the control panel.
Step 2: Accessing Server Files
Once logged in, you'll be directed to the control panel.
In the main menu, look for and select the Minecraft server you wish to configure.
Within the server's control panel, find the "Management" or "Administration" section.
Within this section, select the "File Manager" option.
Step 3: Installing the Plugin
Once in the "File Manager", you'll see a list of all files belonging to the Minecraft server.
Locate and enter the directory or folder where plugins are stored. This directory is usually named "plugins" or "plugins".
Within the plugins folder, click on the "Upload" or "Upload files" button.
Select the plugin file you wish to install from your local computer.
Once the file has been successfully uploaded, you'll see the plugin in the list of files within the plugins folder.
Step 4: Restarting the Server
After uploading the plugin file, return to the main control panel of the server.
Look for the option to restart the server. This may be labeled as "Restart", "Stop" and then "Start", or something similar.
Confirm that you wish to restart the server.
Once the server has restarted successfully, the plugin will be installed and ready to use.
That's it! You've successfully installed a plugin on your Minecraft server using the control panel provided by HidenCloud. You can now configure and manage the plugin as needed to enhance the security and gaming experience on your server.
Access the server: Select your Minecraft server.
File Manager: Within the server management, look for the "Management" category and within it, find the "File Manager" option. This tool will allow you to access all server files, including configuration files.
Locate the configuration file: Once inside the file manager, search for the Minecraft server configuration file. This file is usually named "server.properties".
Edit the server.properties file: Right-click on the "server.properties" file and select the option to edit it. This will open the file in a text editor within the control panel.
Find the online mode setting: Within the "server.properties" file, look for the line that says online-mode=true
. This line determines whether the server requires premium authentication or not. If you want to disable online mode, change true
to false
. If you want to enable online mode, make sure it is set to true
.
Save the changes: Once you have made the modification, save the changes to the "server.properties" file.
Restart the server: To apply the changes, it will be necessary to restart the Minecraft server. You can do this from the HidenCloud control panel by searching for the option to restart the server.
Verify the configuration: After restarting the server, make sure to verify that the online mode is configured according to your preferences by reviewing the "server.properties" file again.
If you prefer to use FTP configuration, the steps would be similar, but instead of accessing the file through the control panel, you would use an FTP client to connect to the server and edit the "server.properties" file directly from your computer. In both cases, it is important to be careful when editing configuration files to avoid issues with server operation.
Log in with your account, if it is the first time you will have the username and password in the email or on the dashboard.
Select the server you want to change the version or type of Minecraft game on.
Now go to configuration and then to startup parameters.
Here you can edit all the parameters available for your server.
For the Java flags, we recommend not touching them if you do not know what is happening since it can affect the performance of the server, we recommend reading the following part to obtain more knowledge about JVM Startup Flags.
Use these flags exactly, only changing Xmx and Xms. These flags work and scale accordingly to any size of memory, even 500MB but modern Minecraft versions will not do well with such low memory.
DO NOT ALLOCATE ALL OF YOUR AVAILABLE MEMORY ON A SHARED HOST!
When setting the Xms and Xmx values, if your host says you have 8000M memory, DO NOT USE 8000M! Minecraft (and Java) needs additional memory on top of that Xmx parameter. It is recommended to reduce your Xmx/Xms by about 1000-1500M to avoid running out of memory or "OOMKiller" hitting your server. This also leaves room for the Operating System to use memory too. Have 8000M memory? Use 6500M for safety. But you may also ask your host if they will cover this overhead for you and give you 9500M instead. Some hosts will! Just ask.
We recommend using at least 6-10GB, no matter how few players! If you can't afford 10GB of memory, give as much as you can, but ensure you leave the operating system some memory too. G1GC operates better with more memory.
However, more memory does not mean better performance above a certain point. Eventually you will hit a point of diminishing returns. Going out and getting 32GB of RAM for a server will only waste your money with minimal returns.
If you are running with 12GB or less memory for MC, you should not adjust these parameters.
If you have and use more than 12GB of memory, adjust the following:
-XX:G1NewSizePercent=40
-XX:G1MaxNewSizePercent=50
-XX:G1HeapRegionSize=16M
-XX:G1ReservePercent=15
-XX:InitiatingHeapOccupancyPercent=20
TIP
If you see increase in old generation collections after this, revert to the base flags!
Explanation of these changes:
Base flag set aims for 30/40 to reduce risk of to space issues. With more memory, less of an issue. We can give more to new generation with 40/50, as well as reduce reserve percent since the default reserve will already be larger.
Region Size increase helps reduce humongous allocations, and speeds up remarking. We need a smaller region size at smaller heaps to ensure an adequate amount of regions available
We can start looking for old generation memory to reclaim with more of a delay with IHOP at 20 since we have more old generation available to space on CPU.
Are you having old gen issues with these flags? Add the following flags based on your java version to enable GC Logging:
Java 8-10
Java 11+
GC logging does not hurt your performance and can be left on at all times. The files will not take up much space (5MB)
-Xms matching -Xmx -- Why: You should never run your server with the case that -Xmx can run the system completely out of memory. Your server should always be expected to use the entire -Xmx! You should then ensure the OS has extra memory on top of that Xmx for non MC/OS level things. Therefore, you should never run MC with -Xmx settings you can't support if java uses it all. Now, that means if -Xms is lower than -Xmx YOU HAVE UNUSED MEMORY! Unused memory is wasted memory. G1 operates better with the more memory it's given. G1 adaptively chooses how much memory to give to each region to optimize pause time. If you have more memory than it needs to reach an optimal pause time, G1 will simply push that extra into the old generation, and it will not hurt you The fundamental idea of improving GC behavior is to ensure short-lived objects die young and never get promoted. With the more memory G1 has, the better assurance you will get that objects are not getting prematurely promoted to the old generation. G1 Operates differently than previous collectors and is able to handle larger heaps more efficiently.
If it does not need the memory given to it, it will not use it. The entire engine operates differently and does not suffer from too large of heaps, and this is industry-wide accepted information that under G1 to keep Xms and Xmx the same!
UnlockExperimentalVMOptions -- needed for some the below options
G1NewSizePercent: These are the important ones. You now can specify percentages of an overall desired range for the new generation. With these settings, we tell G1 to not use its default 5% for new gen, and instead give it 40%! Minecraft has an extremely high a memory allocation rate, ranging to at least 800 Megabytes a second on a 30 player server! And this is mostly short-lived objects (Block Position).
Now, this means MC REALLY needs more focus on New Generation to be able to even support this allocation rate. If your new gen is too small, you will be running new gen collections 1-2+ times per second, which is awful. You will have so many pauses that TPS has risk of suffering, and the server will not be able to keep up with the cost of GC's. Then combine the fact that objects will now promote faster, resulting in your Old Gen growing faster. Given more New Gen, we are able to slow down the intervals of Young Gen collections, resulting in more time for short-lived objects to die young and overall more efficient GC behavior.
G1MixedGCLiveThresholdPercent: Controls when to include regions in Mixed GC's in the Young GC collection, keeping Old Gen tidy without doing a normal Old Gen GC collection. When your memory is less than this percent, old gen won't even be included in 'mixed' collections. Mixed are not as heavy as a full old collection, so having small incremental cleanups of old keeps memory usage light.
Default is 65 to 85 depending on Java Version, we are setting to 90 to ensure we reclaim garbage in old gen as fast as possible to retain as much free regions as we can.
G1ReservePercent=20: MC Memory allocation rate in up-to-date versions is really insane. We run the risk of a dreaded "to-space exhaustion" not having enough memory free to move data around. This ensures more memory is waiting to be used for this operation. Default is 10, so we are giving another 10 to it.
MaxTenuringThreshold=1: Minecraft has a really high allocation rate of memory. Of that memory, most is reclaimed in the eden generation. However, transient data will overflow into survivor. Initially played with completely removing Survivor and had decent results, but does result in transient data making its way to Old which is not good.Max Tenuring 1 ensures that we do not promote transient data to old generation, but anything that survives 2 passes of Garbage Collection is just going to be assumed as longer-lived.
Doing this greatly reduces pause times in Young Collections as copying data up to 15 times in Survivor space for a tenured object really takes a lot of time for actually old memory. Ideally the GC engine would track average age for objects instead and tenure out data faster, but that is not how it works.
Considering average GC rate is 10s to the upwards of minutes per young collection, this does not result in any 'garbage' being promoted, and just delays longer lived memory to be collected in Mixed GC's.
SurvivorRatio=32: Because we drastically reduced MaxTenuringThreshold, we will be reducing use of survivor space drastically. This frees up more regions to be used by Eden instead.
AlwaysPreTouch: AlwaysPreTouch gets the memory setup and reserved at process start ensuring it is contiguous, improving the efficiency of it more. This improves the operating systems memory access speed. Mandatory to use Transparent Huge Pages
+DisableExplicitGC: Many plugins think they know how to control memory, and try to invoke garbage collection. Plugins that do this trigger a full garbage collection, triggering a massive lag spike. This flag disables plugins from trying to do this, protecting you from their bad code.
MaxGCPauseMillis=200: This setting controls how much memory is used in between the Minimum and Maximum ranges specified for your New Generation. This is a "goal" for how long you want your server to pause for collections. 200 is aiming for at most loss of 4 ticks. This will result in a short TPS drop, however the server can make up for this drop instantly, meaning it will have no meaningful impact to your TPS. 200ms is lower than players can recognize. In testing, having this value constrained to an even lower number results in G1 not recollecting memory fast enough and potentially running out of old gen triggering a Full collection. Just because this number is 200 does not mean every collection will be 200. It means it can use up to 200 if it really needs it, and we need to let it do its job when there is memory to collect.
+ParallelRefProcEnabled: Optimizes the GC process to use multiple threads for weak reference checking. Not sure why this isn't default...
G1RSetUpdatingPauseTimePercent=5: Default is 10% of time spent during pause updating Rsets, reduce this to 5% to make more of it concurrent to reduce pause durations.
G1MixedGCCountTarget=4: Default is 8. Because we are aiming to collect slower, with less old gen usage, try to reclaim old gen memory faster to avoid running out of old.
G1HeapRegionSize=8M+: Default is auto calculated. SUPER important for Minecraft, especially 1.15, as with low memory situations, the default calculation will in most times be too low. Any memory allocation half of this size (4MB) will be treated as "Humongous" and promote straight to old generation and is harder to free. If you allow java to use the default, you will be destroyed with a significant chunk of your memory getting treated as Humongous.
For Large Pages -- It's even more important to use -Xms = -Xmx! Large Pages needs to have all the memory specified for it, or you could end up without the gains. This memory will not be used by the OS anyway, so use it.
Additionally, use these flags (Metaspace is Java 8 Only, don't use it for Java7): -XX:+UseLargePagesInMetaspace
Controversial feature but may be usable if you can not configure your host for real HugeTLBFS. Try adding -XX:+UseTransparentHugePages
but it's extremely important you also have AlwaysPreTouch set. Otherwise, THP will likely hurt you. We have not measured how THP works for MC or its impact with AlwaysPreTouch, so this section is for the advanced users who want to experiment.
Credentials to access
Open your web browser and go to .
Log in to the HidenCloud panel: Go to and log in with your credentials.
Go to
+PerfDisableSharedMem: Causes GC to write to file system which can cause major latency if disk IO is high -- See
Handling Server Restarts and Memory Issues. Server Restarting: OutOfMemory = true
At HidenCloud, we prioritize the smooth operation and reliability of your server. However, you may occasionally encounter server restarts due to an "Out of Memory" (OOM) error. This is commonly related to the way Java, the programming language used by many applications including Minecraft, manages memory.
A critical system component to understand is the OOM Killer. This is a mechanism in the Linux operating system, which HidenCloud servers utilize, designed to handle low memory situations. When your server consumes all available memory, the OOM Killer is triggered to free up resources. It does this by terminating processes, which can unfortunately include your server, leading to restarts.
Adjusting Memory Settings to Prevent OOM
To mitigate this issue, it’s essential to configure your server's memory settings correctly. Java, by default, can use all available memory, which might trigger the OOM Killer. You can adjust these settings through two key parameters:
Xms (Initial Memory Allocation): This setting determines the initial amount of memory Java allocates on startup. (You can't modify this)
Xmx (Maximum Memory Allocation): This is the maximum amount of memory Java is allowed to use. (You can modify this)
You can modify the server RAM (Xmx) through: Server -> Configuration -> Startup Parameters -> SERVER_MAC_RAM Variable.
The SERVER_MAX_RAM
parameter in HidenCloud controls the maximum RAM allocated to Java servers, impacting the Garbage Collector (GC) performance. By default, it is set to "total server RAM - 512MB" to reserve some memory for system processes. Setting this value too high can lead to longer GC pauses, while too low can cause more frequent GC runs, both affecting performance. It should not exceed the RAM allocated to your server, as this may trigger the OOM Killer and stop the server.
To set this variable, YOU MUST FOLLOW THE FOLLOWING SCHEME: -Xmx{RAM_in_megabytes}M
. For example: -Xmx2048M
.
When configuring these settings, it's crucial to allocate less memory than the total available on your server. For example, if your server has 8000M of memory:
Do Not Allocate the Full 8000M to Java: This leaves no memory for other essential system processes, risking an OOM situation.
Allocate Around 6500M for Java: This creates a buffer of approximately 1500M, ensuring there is memory available for the operating system and other processes.
This configuration helps in preventing the server from using all available RAM, reducing the likelihood of the OOM Killer being activated.
If your server continues to experience restarts due to memory issues:
Consider upgrading your plan to one that has more ram.
Disabling the OOM Killer: As a last resort, HidenCloud support can disable the OOM Killer for your server. However, this is generally not recommended as it can lead to system instability.
Regularly monitor your server’s memory usage.
Consult with HidenCloud support for optimal memory settings.
Consider upgrading your server plan if memory issues persist.
By following these guidelines and adjusting your server’s memory settings, you can significantly reduce the occurrence of "Out of Memory" errors and server restarts, ensuring a smoother and more reliable experience on HidenCloud.
This guide helps you to prevent lagging (TPS ISSUES) on your servers by optimizing the configurations
Note for users that are on vanilla, Fabric or Spigot (or anything below Paper) - go to your server.properties and change sync-chunk-writes
to false
. This option is forcibly set to false on Paper and its forks, but on other server implementations you need to switch this to false manually. This allows the server to save chunks off the main thread, lessening the load on the main tick loop.
There will never be a guide that will give you perfect results. Each server has their own needs and limits on how much you can or are willing to sacrifice. Tinkering around with the options to fine tune them to your servers needs is what it's all about. This guide only aims to help you understand what options have impact on performance and what exactly they change. If you think you found inaccurate information within this guide, you're free to open an issue or set up a pull request to correct it.
Your choice of server software can make a huge difference in performance and API possibilities. There are currently multiple viable popular server JARs, but there are also a few that you should stay away from for various reasons.
Recommended top picks:
You should stay away from:
Any paid server JAR that claims async anything - 99.99% chance of being a scam.
Bukkit/CraftBukkit/Spigot - Extremely outdated in terms of performance compared to other server software you have access to.
Many forks further downstream from Pufferfish or Purpur will encounter instability and other issues. If you're seeking more performance gains, optimize your server or invest in a personal private fork.
Here you will find security plugins to protect your server.
LuckPerms: This plugin is an excellent permission management tool. It allows assigning specific permissions to players and groups of players, helping to control who can access certain features and commands on the server.
WorldGuard: WorldGuard provides world-level protection, meaning you can define regions and set specific permissions within those regions. This is useful for safeguarding important areas like player bases or key structures against damage or unwanted alterations.
CoreProtect: This plugin tracks all actions performed on the server, such as placing or breaking blocks, and provides tools to undo unauthorized changes. It's an invaluable tool for investigating cheating or vandalism incidents.
AntiCheat: Anti-cheat plugins like AntiCheat help detect and prevent players from using cheats or hacks. These plugins typically include a variety of automatic detections for things like illegal flying, increased speed, and unfair combat.
LoginSecurity: To protect player accounts, a plugin like LoginSecurity can be useful. It adds additional security measures to the login process, such as secure passwords and two-factor authentication, to prevent accounts from being compromised.
Contact HidenCloud Support: Our team can assist you with further troubleshooting and configuration.
- The most popular server software that aims to improve performance while fixing gameplay and mechanics inconsistencies.
- Paper fork that aims to further improve server performance.
- Pufferfish fork focused on features and the freedom of customization.
Any plugin/software that enables/disables/reloads plugins on runtime. See to understand why.
Knowing how to optimize your server is vital in preventing server lag. Luckily, there are a lot of tools available for you to use to get the best possible performance out of your server and even push
Chunky Plugin: Pre-generating your world
spark will load the next time your server (re)starts.
A vital step in lag removal is pre-generating the world. This should be done before anything else. The best way to do this is with the . All you have to do is install the plugin and run the following commands: /chunky radius 5000 followed by /chunky start.
This will pre-generate a 5,000 block radius around your world spawn. The server will lag heavily while the process is running, but once it is done your performance will improve dramatically. You can increase the radius as much as you like, but we recommend keeping it under 20,000 blocks. Any larger and you could possibly create more lag than you would be preventing.
Spark Plugin:
To install spark, just need to download the latest spark .jar file from and place in the server mods
or plugins
folder.
You will be able to control spark with the /spark
command.
Optional Plugins:
(This plugin is perfect for servers that wish to alleviate common sources of lag, whilst also gaining access to features that improve the functionality and feel of the server.)
This guide will help you to install bungeecord in your server
BungeeCord is a server type for Minecraft that allows you to connect several servers together, so players can transfer between them without having to disconnect from the server.
BungeeCord is not a plugin
Users that are new to BungeeCord commonly assume that BungeeCord is a plugin for Spigot or Craftbukkit. This is not the case. Instead, BungeeCord is a server type, in the same way Spigot and Craftbukkit are.
BungeeCord cannot run Spigot or Craftbukkit plugins
Although it is developed and maintained by the Spigot team, BungeeCord is not Minecraft software and does not share any of the Spigot or Craftbukkit code. This means Spigot plugins are not compatible with BungeeCord. BungeeCord does support plugins, however only plugins that have been specifically developed for BungeeCord are compatible with BungeeCord.
BungeeCord cannot run worlds, players, etc
Since BungeeCord is not Minecraft software and does not run any of the Minecraft code, worlds and players cannot actually exist on a BungeeCord instance. BungeeCord is not a Minecraft server — rather, it is a proxy that simply bridges the connection between the player and server. It pretends to be a Minecraft server, but it isn’t. It’s only purpose is to forward you to one of the Minecraft servers under the network — if no servers are connected to the BungeeCord instance, the player will simply be disconnected upon joining as there is no Minecraft server under the network for them to actually play on.
Your BungeeCord network will need a server for each of the servers you wish to run, plus an additional server to run BungeeCord.
The minimum requirements for a BungeeCord setup is as follows:
Two Minecraft servers that you wish to connect together (typically running Spigot).
An additional Minecraft server to run the BungeeCord Software.
BungeeCord cannot be used as a Hub or Lobby server — you would need an additional server, running Minecraft software (Spigot) to do this.
Good starting value: true Enable this to hide ores from x-rayers. For detailed configuration of this feature check out Configuring Anti-Xray.
anti-xray.enabled
Good starting value: true
nether-ceiling-void-damage-height
Good starting value: 127
If this option is greater that 0
, players above the set y level will be damaged as if they were in the void. This will prevent players from using the nether roof. Vanilla nether is 128 blocks tall, so you should probably set it to 127
. If you modify the height of the nether in any way you should set this to [your_nether_height] - 1
.
In addition, adding the beta flag --add-modules=jdk.incubator.vector
before -jar
in your startup flags can improve performance. This flag enables Pufferfish to use SIMD instructions on your CPU, making some maths faster. Currently, it's only used for making rendering in game plugin maps (like imageonmaps) possibly 8 times faster.
It's really hard to justify using one. Stacking naturally spawned entities causes more lag than not stacking them at all due to the server constantly trying to spawn more mobs. The only "acceptable" use case is for spawners on servers with a large amount of spawners.
Paper offers a /mspt
command that will tell you how much time the server took to calculate recent ticks. If the first and second value you see are lower than 50, then congratulations! Your server is not lagging! If the third value is over 50 then it means there was at least 1 tick that took longer. That's completely normal and happens from time to time, so don't panic.
Way to see what might be going on when your server is lagging are Timings. Timings is a tool that lets you see exactly what tasks are taking the longest. It's the most basic troubleshooting tool and if you ask for help regarding lag you will most likely be asked for your Timings. Timings is known to have a serious performance impact on servers, it's recommended to use the Spark plugin over Timings and use Purpur or Pufferfish to disable Timings all together.
Here you will find how to prevent certain exploits to protect your server
Keep up to date on your server software. There are exploits that are fixed in newer versions of the software, even if it's not announced. If you are running a server, you should be running the latest version possible to avoid critical vulnerabilities.
Armor stands can be used to create lag machines. This is done by placing huge amounts of armor stands and forcing them to move via water, pistons or other means. This can be fixed by disabling armor stand tick and collision lookups. This will cause armor stands to not being able to be pushed or pulled (even by gravity).
paper-world-defaults.yml
Books are a common target for exploitation techniques, and have been used for all sorts of nasty things in the past including duplication exploits, crash exploits, and forcing servers to run out of memory while producing massive amounts of chunk data.
Option 1
Moderately reducing page-max can mitigate most book exploits without affecting vanilla clients.
paper-global.yml
Option 2
Disabling books completely prevents the most book exploits (as long as plugins don't create non-standard books). Pufferfish config option prevents players from writing to the book, therefore ruling out anything that requires player input to work.
pufferfish.yml
This exploit is similar to the armor stand one, but instead of armor stands, it uses entities that can be pushed by other entities. This can be fixed by setting a smaller limit on how many entities can collide with a singular entity. You can set the max-entity-collisions to 2 to still have relatively natural behavior, or set it to 0 to completely disable collisions. The option to fix climbing bypassing cramming rule is also available, but it's disabled by default.
paper-world-defaults.yml
Some commands on the server might have a lot of logic involved with their command suggestions. This can be exploited by sending a lot of packets that request the server to send suggestions for the command. This can be mitigated by setting packet limit for command suggestions that is just slightly above fast rate of typing commands, so normal players won't be affected.
paper-global.yml
While even spigot will protect you from this exploit, there's a slight oversight that will enable a single command to be usable to perform this one. To fix this, simply remove /skill command from the spam exclusions list in spigot.yml.
spigot.yml
Sometimes shear quantity of players joining the server can cause the server to lag out. This is especially true for bot attacks and moments after server restart. This can be fixed by setting max joins per tick. Players joining will be delayed in time so server can properly tick between handling them. If joins still overwhelm the server, you can also enable max-joins-per-second in purpur.yml that will make it so value from paper config will be applied per second instead of per tick.
paper-global.yml
purpur.yml
Limiting the amount of consecutive neighbor updates before skipping additional ones. Moderately reducing this value has no game impact and helps alleviate various 'neighbor update lag machines'.
server.properties
Projectiles can be suspended in bubble columns indefinitely. They can also be transported into unloaded chunks in mass. If anyone loads the chunk with amassed projectiles, server can crash due to loading too many things at once. This can be stopped by limiting how much time projectiles can exist in the world and how many of them are saved and loaded with a chunk. If the timeout is applied to ender pearls, it will prevent usage of ender pearl suspension contraption.
paper-world-defaults.yml
pufferfish.yml
Malicious players can use auto clicker or a mod to switch between recipe book recipes extremely quickly. This is pretty expensive operation for the server and can cause huge slowdowns. This is actually fixed in default paper config, but older configs might not have it added, so make sure it's there.
paper-global.yml
When new treasure map is generated, usually via cartographer villager or opening a chest with treasure map in it, the server searches for the treasure that map should lead to. This search is done in a way that in most cases causes a lot of chunks loading and possibly generating them. This search can halt the server for long enough that watchdog process kills it. It can also be triggered by feeding dolphins fish.
Option 1
To fix this one you basically have to disable treasure maps and dolphins searching for treasure. This is the recommended and 100% effective solution.
paper-world-defaults.yml
purpur.yml
Option 2
Alternatively, you can keep the maps enabled, but set up vanilla world border and make sure your world is pregenerated within the border. Then you can just make sure that already discovered treasures are valid as the search result. This will prevent the treasure search from loading chunks that are not generated.
paper-world-defaults.yml
Managing server performance and security requires careful consideration of various exploits and mechanisms that can impact gameplay and stability. From managing entity interactions to controlling chunk loading during treasure hunts, administrators must implement strategic configurations and updates.
Ensuring that server configurations, such as disabling treasure map searches or limiting entity interactions, align with performance goals can mitigate potential slowdowns or crashes caused by intensive operations. Additionally, keeping server software updated with the latest patches and configurations is crucial to safeguard against new exploits and vulnerabilities.
By balancing functionality with performance optimizations, server administrators can provide a stable and enjoyable experience for players while maintaining security and preventing disruptive gameplay issues.
Enable this to hide ores from x-rayers. For detailed configuration of this feature check out . Enabling this will actually decrease performance, however it is much more efficient than any anti-xray plugin. In most cases the performance impact will be negligible.
. Oracle has changed their licensing, and there is no longer a compelling reason to get your java from them. Recommended vendors are and . Alternative JVM implementations such as OpenJ9 or GraalVM can work, however they are not supported by Paper and have been known to cause issues, therefore they are not currently recommended.
Your garbage collector can be configured to reduce lag spikes caused by big garbage collector tasks. You can find startup flags optimized for Minecraft servers . Keep in mind that this recommendation will not work on alternative JVM implementations. It's recommended to use the startup flags generator to get the correct startup flags for your server
Absolutely unnecessary since they can be replaced with and and frankly, they're less configurable than basic server configs. They tend to use more resources scanning and removing items than not removing the items at all.
Anything that enables or disables plugins on runtime is extremely dangerous. Loading a plugin like that can cause fatal errors with tracking data and disabling a plugin can lead to errors due to removing dependency. The /reload
command suffers from exact same issues and you can read more about them in
is a plugin that allows you to profile your server's CPU and memory usage. You can read on how to use it . There's also a guide on how to find the cause of lag spikes .
To get Timings of your server, you just need to execute the /timings paste
command and click the link you're provided with. You can share this link with other people to let them help you. It's also easy to misread if you don't know what you're doing. There is a detailed on how to read them.
To see how to fix exploits that can cause lag spikes or crashes on a Minecraft server, refer to
This guide will assume you are running . Some settings required for this guide to work are not available in Paper or Spigot. Similar exploits might exist in vanilla, fabric or forge servers, and you will have to find mods that fix them on those loaders.
To add an icon and a description to your Minecraft server, follow these steps:
The server icon is the image that will appear next to your server’s name in the server list.
Steps:
Create the Icon:
Create or find an image you want to use as the server icon.
The image must be exactly 64x64 pixels in size.
The image must be in PNG format (filename.png
).
Rename the Image:
Rename the image to server-icon.png
. The name must be exactly like this.
Move the Image to the Server Directory:
Place the server-icon.png
file in the root directory of your Minecraft server. This is the same directory where the server.properties
file is located.
Restart the Server:
Restart your Minecraft server for the icon to update and appear in the server list.
Here you will find information about GameUserSettings.ini
GameUserSettings.ini is one of the primary files for making configuration changes to an ARK:Survival Evolved servers. If your GameUserSettings.ini file is resetting on server restart, this usually means there is an error in the file. This is often due to either a syntax error, or required settings missing from the file.
Before making any modifications to this file, please create a backup of it so you can restore it in case the file is reset again.
Some of the main files that you will want to modify to really optimize your server are Bukkit.yml, Paper-world-defaults.yml, and Spigot.yml.
To use these settings, stop your server from your control panel then click on the tabs below to show the optimized settings for each file. These files can be found in the File Manager tab on your Control Panel. However, the paper files are located in the “config” directory. You can open them in the online web editor by clicking on the “edit” button to the far right of the file. Once you are done editing be sure to click the green “Save” button, then restart the server for the changes to take effect.
use-alternate-keepalive
Good starting value: true
simulation-distance
Good starting value: 4
Simulation distance is distance in chunks around the player that the server will tick. Essentially the distance from the player that things will happen. This includes furnaces smelting, crops and saplings growing, etc. This is an option you want to purposefully set low, somewhere around 3
or 4
, because of the existence of view-distance
. This allows to load more chunks without ticking them. This effectively allows players to see further without the same performance impact.
view-distance
Good starting value: 7
This is the distance in chunks that will be sent to players, similar to no-tick-view-distance from paper.
The total view distance will be equal to the greatest value between simulation-distance
and view-distance
. For example, if the simulation distance is set to 4, and the view distance is 12, the total distance sent to the client will be 12 chunks.
view-distance
Good starting value: default
This value overwrites server.properties one if not set to default
. You should keep it default to have both simulation and view distance in one place for easier management.
delay-chunk-unloads-by
Good starting value: 10s
This option allows you to configure how long chunks will stay loaded after a player leaves. This helps to not constantly load and unload the same chunks when a player moves back and forth. Too high values can result in way too many chunks being loaded at once. In areas that are frequently teleported to and loaded, consider keeping the area permanently loaded. This will be lighter for your server than constantly loading and unloading chunks.
max-auto-save-chunks-per-tick
Good starting value: 8
Lets you slow down incremental world saving by spreading the task over time even more for better average performance. You might want to set this higher than 8
with more than 20-30 players. If incremental save can't finish in time then bukkit will automatically save leftover chunks at once and begin the process again.
prevent-moving-into-unloaded-chunks
Good starting value: true
When enabled, prevents players from moving into unloaded chunks and causing sync loads that bog down the main thread causing lag. The probability of a player stumbling into an unloaded chunk is higher the lower your view-distance is. entity-per-chunk-save-limit
With the help of this entry you can set limits to how many entities of specified type can be saved. You should provide a limit for each projectile at least to avoid issues with massive amounts of projectiles being saved and your server crashing on loading that. You can put any entity id here, see the minecraft wiki to find IDs of entities. Please adjust the limit to your liking. Suggested value for all projectiles is around 10
. You can also add other entities by their type names to that list. This config option is not designed to prevent players from making large mob farms.
max-loads-per-projectile
Good starting value: 8
spawn-limits
ticks-per
This option sets how often (in ticks) the server attempts to spawn certain living entities. Water/ambient mobs do not need to spawn each tick as they don't usually get killed that quickly. As for monsters: Slightly increasing the time between spawns should not impact spawn rates even in mob farms. In most cases all of the values under this option should be higher than 1
. Setting this higher also allows your server to better cope with areas where mob spawning is disabled.
mob-spawn-range
Good starting value: 3
entity-activation-range
You can set what distance from the player an entity should be for it to tick (do stuff). Reducing those values helps performance, but may result in irresponsive mobs until the player gets really close to them. Lowering this too far can break certain mob farms; iron farms being the most common victim.
entity-tracking-range
This is distance in blocks from which entities will be visible. They just won't be sent to players. If set too low this can cause mobs to seem to appear out of nowhere near a player. In the majority of cases this should be higher than your entity-activation-range
.
tick-inactive-villagers
Good starting value: false
This allows you to control whether villagers should be ticked outside of the activation range. This will make villagers proceed as normal and ignore the activation range. Disabling this will help performance, but might be confusing for players in certain situations. This may cause issues with iron farms and trade restocking.
nerf-spawner-mobs
Good starting value: true
despawn-ranges
per-player-mob-spawns
Good starting value: true
This option decides if mob spawns should account for how many mobs are around target player already. You can bypass a lot of issues regarding mob spawns being inconsistent due to players creating farms that take up the entire mobcap. This will enable a more singleplayer-like spawning experience, allowing you to set lower spawn-limits
. Enabling this does come with a very slight performance impact, however it's impact is overshadowed by the improvements in spawn-limits
it allows.
max-entity-collisions
Good starting value: 2
update-pathfinding-on-block-update
Good starting value: false
Disabling this will result in less pathfinding being done, increasing performance. In some cases this will cause mobs to appear more laggy; They will just passively update their path every 5 ticks (0.25 sec).
fix-climbing-bypassing-cramming-rule
Good starting value: true
Enabling this will fix entities not being affected by cramming while climbing. This will prevent absurd amounts of mobs being stacked in small spaces even if they're climbing (spiders).
armor-stands.tick
Good starting value: false
In most cases you can safely set this to false
. If you're using armor stands or any plugins that modify their behavior and you experience issues, re-enable it. This will prevent armor stands from being pushed by water or being affected by gravity.
armor-stands.do-collision-entity-lookups
Good starting value: false
Here you can disable armor stand collisions. This will help if you have a lot of armor stands and don't need them colliding with anything.
tick-rates
This decides how often specified behaviors and sensors are being fired in ticks. acquirepoi
for villagers seems to be the heaviest behavior, so it's been greately increased. Decrease it in case of issues with villagers finding their way around.
dab.enabled
Good starting value: true
dab.max-tick-freq
Good starting value: 20
Defines the slowest amount entities farthest from players will be ticked. Increasing this value may improve the performance of entities far from view but may break farms or greatly nerf mob behavior. If enabling DAB breaks mob farms, try decreasing this value.
dab.activation-dist-mod
Good starting value: 7
Controls the gradient in which mobs are ticked. Decreasing this will activate DAB closer to players, improving DAB's performance gains, but will affect how entities interact with their surroundings and may break mob farms. If enabling DAB breaks mob farms, try increasing this value.
enable-async-mob-spawning
Good starting value: true
If asynchronous mob spawning should be enabled. For this to work, the Paper's per-player-mob-spawns setting must be enabled. This option does not actually spawn mobs asynchronous, but does offload much of the computational effort involved with spawning new mobs to a different thread. Enabling this option should not be noticeable on vanilla gameplay.
enable-suffocation-optimization
Good starting value: true
This option optimises a suffocation check (the check to see if a mob is inside a block and if they should take suffocation damage), by rate limiting the check to the damage timeout. This optimisation should be impossible to notice unless you're an extremely technical player who's using tick-precise timing to kill an entity at exactly the right time by suffocation.
inactive-goal-selector-throttle
Good starting value: true
Throttles the AI goal selector in entity inactive ticks, causing the inactive entities to update their goal selector every 20 ticks instead of every tick. Can improve performance by a few percent, and has minor gameplay implications.
zombie.aggressive-towards-villager-when-lagging
Good starting value: false
entities-can-use-portals
Good starting value: false
This option can disable portal usage of all entities besides the player. This prevents entities from loading chunks by changing worlds which is handled on the main thread. This has the side effect of entities not being able to go through portals.
villager.lobotomize.enabled
Good starting value: true
This should only be enabled if villagers are causing lag! Otherwise, the pathfinding checks may decrease performance.
Lobotomized villagers are stripped from their AI and only restock their offers every so often. Enabling this will lobotomize villagers that are unable to pathfind to their destination. Freeing them should unlobotomize them.
villager.search-radius
Radius within which villagers will search for job site blocks and beds. This significantly boosts performance with large amount of villagers, but will prevent them from detecting job site blocks or beds that are further away than set value.
merge-radius
This decides the distance between the items and exp orbs to be merged, reducing the amount of items ticking on the ground. Setting this too high will lead to the illusion of items or exp orbs disappearing as they merge together. Setting this too high will break some farms, as well as allow items to teleport through blocks. There are no checks done to prevent items from merging through walls (unless Paper's fix-items-merging-through-walls
setting is activated). Exp is only merged on creation.
hopper-transfer
Good starting value: 8
Time in ticks that hoppers will wait to move an item. Increasing this will help improve performance if there are a lot of hoppers on your server, but will break hopper-based clocks and possibly item sorting systems if set too high.
hopper-check
Good starting value: 8
Time in ticks between hoppers checking for an item above them or in the inventory above them. Increasing this will help performance if there are a lot of hoppers on your server, but will break hopper-based clocks and item sorting systems relying on water streams.
alt-item-despawn-rate
This list lets you set alternative time (in ticks) to despawn certain types of dropped items faster or slower than default. This option can be used instead of item clearing plugins along with merge-radius
to improve performance.
redstone-implementation
Good starting value: ALTERNATE_CURRENT
Replaces the redstone system with faster and alternative versions that reduce redundant block updates, lowering the amount of logic your server has to calculate. Using a non-vanilla implementation may introduce minor inconsistencies with very technical redstone, but the performance gains far outweigh the possible niche issues. A non-vanilla implementation option may additionally fix other redstone inconsistencies caused by CraftBukkit.
hopper.disable-move-event
Good starting value: false
InventoryMoveItemEvent
doesn't fire unless there is a plugin actively listening to that event. This means that you only should set this to true if you have such plugin(s) and don't care about them not being able to act on this event. Do not set to true if you want to use plugins that listen to this event, e.g. protection plugins!
hopper.ignore-occluding-blocks
Good starting value: true
Determines if hoppers will ignore containers inside full blocks, for example hopper minecart inside sand or gravel block. Keeping this enabled will break some contraptions depending on that behavior.
tick-rates.mob-spawner
Good starting value: 2
This option lets you configure how often spawners should be ticked. Higher values mean less lag if you have a lot of spawners, although if set too high (relative to your spawners delay) mob spawn rates will decrease.
optimize-explosions
Good starting value: true
Setting this to true
replaces the vanilla explosion algorithm with a faster one, at a cost of slight inaccuracy when calculating explosion damage. This is usually not noticeable.
treasure-maps.enabled
Good starting value: false
Generating treasure maps is extremely expensive and can hang a server if the structure it's trying to locate is in an ungenerated chunk. It's only safe to enable this if you pregenerated your world and set a vanilla world border.
treasure-maps.find-already-discovered
Default value of this option forces the newly generated maps to look for unexplored structure, which are usually in not yet generated chunks. Setting this to true makes it so maps can lead to the structures that were discovered earlier. If you don't change this to true
you may experience the server hanging or crashing when generating new treasure maps. villager-trade
is for maps traded by villagers and loot-tables refers to anything that generates loot dynamically like treasure chests, dungeon chests, etc.
tick-rates.grass-spread
Good starting value: 4
Time in ticks between the server trying to spread grass or mycelium. This will make it so large areas of dirt will take a little longer to turn to grass or mycelium. Setting this to around 4
should work nicely if you want to decrease it without the decreased spread rate being noticeable.
tick-rates.container-update
Good starting value: 1
Time in ticks between container updates. Increasing this might help if container updates cause issues for you (it rarely happens), but makes it easier for players to experience desync when interacting with inventories (ghost items).
non-player-arrow-despawn-rate
Good starting value: 20
Time in ticks after which arrows shot by mobs should disappear after hitting something. Players can't pick these up anyway, so you may as well set this to something like 20
(1 second).
creative-arrow-despawn-rate
Good starting value: 20
Time in ticks after which arrows shot by players in creative mode should disappear after hitting something. Players can't pick these up anyway, so you may as well set this to something like 20
(1 second).
disable-method-profiler
Good starting value: true
This option will disable some additional profiling done by the game. This profiling is not necessary to run in production and can cause additional lag.
dolphin.disable-treasure-searching
Good starting value: true
Prevents dolphins from performing structure search similar to treasure maps
teleport-if-outside-border
Good starting value: true
Allows you to teleport the player to the world spawn if they happen to be outside of the world border. Helpful since the vanilla world border is bypassable and the damage it does to the player can be mitigated.
In conclusion, optimizing your server settings is crucial for maintaining smooth gameplay and preventing performance issues like lag and TPS drops. Each adjustment should be carefully considered based on your server's specific needs and player activity. By fine-tuning configurations such as view distance, spawn limits, and tick intervals, you can strike a balance between performance and gameplay experience. Remember to regularly monitor your server's performance metrics after making changes to ensure they have the desired effect. With these optimizations in place, your server can provide a more enjoyable and stable environment for players.
In this guide, we will show you how to configure a Bungeecord server. You will need at least 3 servers to begin this process.
Place the Bungeecord file inside your FIle Manger directory.
Stop the BungeeCord server if it is currently running.
Open the config.yml
file located in the same directory as the BungeeCord jar file using a text editor.
Open the config.yml
text file and start editing the contents, only edit the items listed. Do not delete or move any of the other existing text:
Save the changes made to the configuration file.
Start each Minecraft server that you want to connect to the BungeeCord proxy. Ensure that the servers are running on different ports.
In the BungeeCord config.yml
file, add the details of each Minecraft server under the servers
section. Include the server name, SERVER IP, and port for each server.
The Server IP can be found in the console tab on your server.
Click the Server IP to copy it to your clipboard.
The server
section of your config should look something like this:
Copy
The description or "Message of the Day" (MotD) is the text that appears below the server’s name in the server list.
Steps:
Open the server.properties
File:
Go to the root directory of your server and open the server.properties
file using any text editor.
Find the motd
Field:
In the file, look for the line that says motd=
. This is where you can add your server’s description.
Write the Description:
Write the text you want to appear in the server list after motd=
. Example:
Customize with Colors and Formatting (Optional):
You can use color and formatting codes with the §
symbol followed by a number or letter. Here are some examples:
§1 = Dark Blue
§2 = Dark Green
§4 = Dark Red
§l = Bold text
§o = Italic text
Example of a MotD with colors:
Save the Changes:
Save the server.properties
file after editing.
Restart the Server:
Finally, restart your server so the changes to the MotD take effect and show up in the server list.
This guide will explain how to set up a resource pack as a server resource pack, this means that all players will be given the option to use the resource pack when they join the server.
Firstly, you’ll need somewhere to host the resource pack, this needs to be a direct download link which rules out lots of sites such as Mediafire, or Google Drive.
One option is to use a site meant for resource pack hosting such as MCPacks.
Drag the ZIP file of the pack you wish to use, onto the Choose File
button
Click Upload
The site will give you the details in the following format, you can proceed to the Adding the resource pack
section:
Once you have the resource pack details from following one of the methods above, you will need to add it to your server.properties
file. To do so, you’ll need to do the following:
Edit the server.properties
file.
Find the resource-pack=
line and change it to resource-pack=https://www.dropbox.com/s/abcd12345678/PureBDcraft%20128x%20MC116.zip?dl=1
, or whatever your link is
Find the resource-pack-sha1=
line and change it to resource-pack-sha1=7e8434889947b3417aded72e2495b0b85a7aef72
, or whatever your hash is
Reboot the server
You’ll need to make sure that, in the server entry, Server Resource Packs
are set to either Prompt
or Enabled
, if it’s set to disabled it will not work. By default it should be Prompt
which means it asks.
You can enable Purpur's alternate keepalive system so players with bad connection don't get timed out as often. Has known incompatibility with TCPShield.
Specifies the maximum amount of chunks a projectile can load in its lifetime. Decreasing will reduce chunk loads caused by entity projectiles, but could cause issues with tridents, enderpearls, etc.
The math of limiting mobs is [playercount] * [limit]
, where "playercount" is current amount of players on the server. Logically, the smaller the numbers are, the less mobs you're gonna see. per-player-mob-spawn
applies an additional limit to this, ensuring mobs are equally distributed between players. Reducing this is a double-edged sword; yes, your server has less work to do, but in some gamemodes natural-spawning mobs are a big part of a gameplay. You can go as low as 20 or less if you adjust mob-spawn-range
properly. Setting mob-spawn-range
lower will make it feel as if there are more mobs around each player. If you are using Paper, you can set mob limits per world in .
Allows you to reduce the range (in chunks) of where mobs will spawn around the player. Depending on your server's gamemode and its playercount you might want to reduce this value along with 's spawn-limits
. Setting this lower will make it feel as if there are more mobs around you. This should be lower than or equal to your simulation distance, and never larger than your hard despawn range / 16.
You can make mobs spawned by a monster spawner have no AI. Nerfed mobs will do nothing. You can make them jump while in water by changing spawner-nerfed-mobs-should-jump
to true
in .
Lets you adjust entity despawn ranges (in blocks). Lower those values to clear the mobs that are far away from the player faster. You should keep soft range around 30
and adjust hard range to a bit more than your actual simulation-distance, so mobs don't immediately despawn when the player goes just beyond the point of a chunk being loaded (this works well because of delay-chunk-unloads-by
in ). When a mob is out of the hard range, it will be instantly despawned. When between the soft and hard range, it will have a random chance of despawning. Your hard range should be larger than your soft range. You should adjust this according to your view distance using (simulation-distance * 16) + 8
. This partially accounts for chunks that haven't been unloaded yet after player visited them.
Overwrites option with the same name in . It lets you decide how many collisions one entity can process at once. Value of 0
will cause inability to push other entities, including players. Value of 2
should be enough in most cases. It's worth noting that this will render maxEntityCramming gamerule useless if its value is over the value of this config option.
It is not recommended to change these values from their defaults while is enabled!
DAB (dynamic activation of brain) reduces the amount an entity is ticked the further away it is from players. DAB works on a gradient instead of a hard cutoff like EAR. Instead of fully ticking close entities and barely ticking far entities, DAB will reduce the amount an entity is ticked based on the result of a calculation influenced by .
Enabling this will cause zombies to stop targeting villagers if the server is below the tps threshold set with lagging-threshold
in .
The ALTERNATE_CURRENT
implementation is based off of the mod. More information on this algorithm can be found on their resource page.
Begin by downloading the BungeeCord proxy jar file from the official website or other trusted sources. Ensure that the version you download is compatible with your Minecraft server version.
Go to
Log into your server’s FTP -
Many of ARK's admin or "cheat" commands in ARK: Survival Evolved require a PlayerID or TribeID number to function effectively. You'll quickly realize that the number they are asking for is not the Steam64ID or any other Steam ID number if you are familiar with it. Those numbers are the UE 4 ID numbers, assigned by the game engine itself to every player or clan. This guide will show you how to find those numbers for a clan or player on your HidenCloud server.
Finding the ID numbers will require the use of administrator commands, so you should have set an Administrator password on your HidenCloud server, and then enable cheats for your identity. The following section tells you how to do both if you already have no idea how.
The admin password for your server can be set in the "Game Settings" section of the "Advanced" tab of the "HidenCloud" control panel. Make sure to hit the save button at the bottom of the page after entering a password, and then restart the server. It won't properly set the administrator password unless the server is restarted afterward. The admin password can also be set in the config file called "GameUserSettings.ini."
ARK Console Bar: Interface with your ARK server. When you load into the game, hit the tab key to open the console window in-game, appearing as a dark bar at the very bottom edge of the screen. If you hit tab a second time, the entire top half of the screen will be the console window, with a dark bar near the center for entering commands, showing the previous commands you've entered on the top half of the screen.
The extended window is very useful for catching mistakes entering an admin command earlier, which may have caused it not to work. For example, I repeatedly type "cheats" instead of "cheat" while entering commands. "cheat" works. "cheats" with the 's' at the end is wrong, and the entire command is ignored. Hitting tab again closes the console, or hitting escape.
Enable Cheats for Your Character: When you have the console open, enter the following command to activate "cheats" in-game.
If entered correctly, you are now an administrator and can use the "cheat" commands! You typically receive no confirmation message when the administrator is turned on. You can check if it worked by hitting tab again and typing "cheat fly" in the console bar to verify that you are an administrator. You should see the message "You feel much lighter," and if you hit the jump key, you will soar into the air! Type "cheat walk" to turn off fly mode if needed later.
Floating in midair is a great way not to get hindered in-game while entering admin/cheat commands.
Use the SetCheatPlayer Command: Hit tab again, and type this command (NOTE: for this command, you don't need to type "cheat" or "admincheat" before it as you do for most cheat commands):
To turn off the HUD, use the same command "setcheatplayer" but with nothing or false after it.
Finding a TribeID Identifier: With the "setcheatplayer" HUD turned on, just look at any tribe-related structure to see a "Tribe" number in the middle of the screen near the bottom. The "Tribe" number is the UE4 ID number in ARK for that clan.
Finding PlayerID Numbers: When you have the TribeID, use the following command, replacing (TribeID) with your TribeID as previously obtained.
Now that you have a TribeID and a PlayerID, you can correctly use many of the ARK admin/cheat commands.
List of ARK Console Commands: The entire list of ARK: Survival Evolved console commands can be found on their wiki at .
With HidenCloud's Budget Software Servers plan, get access to affordable servers for your applications and software projects. Enjoy reliable performance and dedicated technical support.
In HidenCloud, the resources for plans are created according to specific optimization rules. Below are the detailed rules for the "BUDGET" plan:
Adjusted Price: The price is calculated at a rate of €1 per GB of RAM allocated.
Formula: Price = €1 * GB of RAM
CPU-Cores: The number of CPU-Cores is determined by the following formula:
Formula: CPU-Cores = (RAM // 8) + 1
Where RAM // 8
is the integer division of the amount of RAM in GB by 8.
Databases: The number of available databases is calculated by adding the CPU-Cores to the integer division of the amount of RAM in GB by 4.
Formula: Databases = (RAM // 4) + CPU-Cores
Where RAM // 4
is the integer division of the amount of RAM in GB by 4.
Storage: The storage space (in GB) is determined by adding the result of the integer division of RAM in GB by 2 to the product of CPU-Cores multiplied by 5.
Formula: Storage = (RAM // 2) + (CPU-Cores * 5)
Where RAM // 2
is the integer division of the amount of RAM in GB by 2.
Backup: The backup space is equal to the storage.
Formula: Backup = Storage
Name:
BUDGET STARTER
TURBO LITE
POWER BASIC
CPU:
Amd Epyc 7003/9004
Amd Epyc 7003/9004
Amd Epyc 7003/9004
CPU-Cores:
1
1
2
RAM:
1GB DDR4/5
2GB DDR4/5
4GB DDR4/5
SWAP:
1GB
1GB
1GB
Storage:
5GB SSD
5GB SSD
10GB SSD
Backup:
5GB
5GB
10GB
Databases:
1
2
4
Price (monthly):
1€
2€
4€
IF YOU REQUIRE ANY OTHER CONFIGURATION OR TO CUSTOMIZE A SERVICE TO YOUR NEEDS, PLEASE CONTACT SUPPORT. Contact and Help
With HidenCloud's Budget Game Servers plan, access high-quality, affordable game servers. Enjoy a smooth and stable gaming experience without breaking the bank.
In HidenCloud, the resources for plans are created according to specific optimization rules. Below are the detailed rules for the "BUDGET" plan:
Adjusted Price: The price is calculated at a rate of €1 per GB of RAM allocated.
Formula: Price = €1 * GB of RAM
CPU-Cores: The number of CPU-Cores is determined by the following formula:
Formula: CPU-Cores = (RAM // 8) + 2
Where RAM // 8
is the integer division of the amount of RAM in GB by 8.
Databases: The number of available databases is calculated by adding the CPU-Cores to the integer division of the amount of RAM in GB by 4.
Formula: Databases = (RAM // 4) + CPU-Cores
Where RAM // 4
is the integer division of the amount of RAM in GB by 4.
Storage: The storage space (in GB) is determined by adding the result of the integer division of RAM in GB by 2 to the product of CPU-Cores multiplied by 5.
Formula: Storage = (RAM // 2) + (CPU-Cores * 5)
Where RAM // 2
is the integer division of the amount of RAM in GB by 2.
Backup: The backup space is equal to the storage.
Formula: Backup = Storage
Name:
BUDGET STARTER
TURBO LITE
POWER BASIC
DELUXE PLUS
PRODIGY PRO
HYPER ADVANCED
PREMIUM UNLIMITED
MC: ULTI DOMINATION
ULTIMATE POWER
CPU:
Amd Epyc 7003/9004
Amd Epyc 7003/9004
Amd Epyc 7003/9004
Amd Epyc 7003/9004
Amd Epyc 7003/9004
Amd Epyc 7003/9004
Amd Epyc 7003/9004
Amd Epyc 7003/9004
Amd Epyc 7003/9004
CPU-Cores:
2
2
3
3
4
4
4
5
5
RAM:
4GB DDR4/5
6GB DDR4/5
8GB DDR4/5
12GB DDR4/5
16GB DDR4/5
18GB DDR4/5
20GB DDR4/5
24GB DDR4/5
28GB DDR4/5
SWAP:
2GB
2GB
2GB
2GB
2GB
2GB
2GB
2GB
2GB
Storage:
15GB SSD
18GB SSD
25GB SSD
35GB SSD
45GB SSD
48GB SSD
50GB SSD
65GB SSD
75GB SSD
Backup:
15GB
18GB
25GB
35GB
45GB
48GB
50GB
65GB
75GB
Databases:
2
2
4
5
7
7
8
10
11
Price (monthly):
4€
6€
8€
12€
16€
18€
20€
24€
28€
IF YOU REQUIRE ANY OTHER CONFIGURATION OR TO CUSTOMIZE A SERVICE TO YOUR NEEDS, PLEASE CONTACT SUPPORT. Contact and Help
In this tutorial we will explain how to install the java bin locally in a Windows environment.
Install the local Java binary allows you to have multiple versions of Java in a Windows environment without having to modify the system environment variables.
Step 1: Download the Binary First, you need to download the binary for the Java version you want to install. To do this, go to the official Oracle website and find the corresponding version. Download the JDK .zip file for the Windows version.
Step 2: Extract the File
Navigate to the location where the .tar.gz file was downloaded, then extract the content to a location of your choice. You might choose to create a folder named "Java" in your home directory and extract the content there.
Step 3: Access the Binary
The Java binary will be in the resulting folder, which will consist of various files and directories. If you've followed these steps, it should be named something like jre1.8.0_202
or jdk1.8.0_181
, with the version varying. Within this folder, you'll find another one called "bin." This is the folder containing the binaries that allow you to run Java locally. The two executables included in the binary are java.exe
and javaw.exe
(java.exe will execute the file with the Java console, while javaw.exe will execute the file without the visual Java console, hiding it).
Step 4: Using Local Java
Instead of changing your system's environment variables, all you need to do to use this local Java installation is refer directly to it when entering commands. For example, if you want to compile a Java file, the normal command would be "java TestFile.java." However, if you want to use the local Java, you need to specify the full path to your Java binary.
Instead of just "java," the command should look something like this:
In our case, it might look like this:
This will compile the file using the Java binary you extracted, not the one installed in the system's environment variables.
Step 5: Create a Batch File (.bat extension)
To avoid typing out the full path each time, you can create a batch file in the same directory where your .java files are located. This batch file can contain the complete command, so you only need to run the batch file to compile your Java files.
An example of a batch file for a Minecraft server USING the binary directly (locally)
might be:
-Xms1G -Xmx2G -jar spigot.jar nogui timeout 10 goto start
-Xms1G is the argument that sets the minimum amount of RAM allocated to your Minecraft server (in this case, 1 gigabyte).
-Xmx2G is the argument that sets the maximum amount of RAM your Minecraft server can use (in this case, 2 gigabytes).
goto start is used to restart the server in case of crashes, bugs, or restarts.
If the binary folder (jre1.8.0_202) is in the same folder as the Minecraft server, you can use the following code:
Since the binary is in the same folder as the server, Windows will use the dynamic path to find the file. This way, you don't have to specify the entire path, just the path starting from the folder where the batch file is located.
An example of a batch file for a Minecraft server NOT USING the binary directly (locally)
and using Windows environment variables could be:
With HidenCloud's Premium Game Servers plan, experience the best in performance and stability for your games. Access high-end servers with priority support and advanced features.
In HidenCloud, the resources for plans are created according to specific optimization rules. Below are the detailed rules for the "PREMIUM" plan:
Price: The price is calculated directly based on the amount of RAM allocated, at a rate of €2,5 per GB of RAM.
Formula: Price = €2,5 * GB of RAM
CPU-Cores: The number of CPU-Cores is determined by the following formula:
Formula: CPU-Cores = (RAM // 4) + 2
Where RAM // 4
is the integer division of the amount of RAM in GB by 4.
Databases: The number of available databases is calculated by multiplying the integer division of the amount of RAM in GB by 4 by 2, and then adding the CPU-Cores.
Formula: Databases = (RAM // 4) * 2 + CPU-Cores
Where RAM // 4
is the integer division of the amount of RAM in GB by 4.
Storage: The storage space (in GB) is determined by multiplying the integer division of RAM in GB by 4 by 10, and then adding the product of CPU-Cores multiplied by 5.
Formula: Storage = (RAM // 4) * 10 + (CPU-Cores * 5)
Where RAM // 4
is the integer division of the amount of RAM in GB by 4.
Backup: The backup space is equal to the storage.
Formula: Backup = Storage
The Premium Game Servers series comes without Simultaneous Multithreading (SMT), meaning a vCPU is now mapped to a full physical core, allowing software processes to run on dedicated and uncontested resources.
9004 usually = 9R14 or 9V74.
IF YOU NEED ANY OTHER SETTINGS OR TO CUSTOMIZE A SERVICE ACCORDING TO YOUR NEEDS, PLEASE CONTACT SUPPORT.
IF YOU WANT THE PREMIUM / PERFORMANCE PLAN WITH ANY OTHER GAME, PLEASE CONTACT SUPPORT.
Name:
PERFORMANCE STARTER
TURBO BOOST
POWER PLUS
DELUXE PERFORMANCE
PERFORMANCE PRO
HYPER ELITE
CPU:
Amd Epyc 9004 / Intel Xeon E-2288G @5GHz
Amd Epyc 9004 / Intel Xeon E-2288G @5GHz
Amd Epyc 9004 / Intel Xeon E-2288G @5GHz
Amd Epyc 9004 / Intel Xeon E-2288G @5GHz
Amd Epyc 9004 / Intel Xeon E-2288G @5GHz
Amd Epyc 9004 / Intel Xeon E-2288G @5GHz
CPU-Cores:
3
3
4
4
5
5
RAM:
4GB DDR5
6GB DDR5
8GB DDR5
12GB DDR5
16GB DDR5
18GB DDR5
SWAP:
2GB
2GB
2GB
2GB
2GB
2GB
Storage:
20GB NVMe
25GB NVMe
35GB NVMe
45GB NVMe
60GB NVMe
65GB NVMe
Backup:
20GB
25GB
35GB
45GB
60GB
65GB
Databases:
4
5
7
9
12
13
Price (monthly):
10€
15€
20€
30€
40€
45€
Additional hosting options: Extra Backup, Extra Database or Port, Dedicated Port, and Dedicated IP. Enhance your hosting with these additional services.
Extra Storage and Backup
Description: Buy extra gigabytes for your hosting.
Option: EXTRA STORAGE AND BACKUP 10GB
Price: €3 monthly
Extra Database
Description: Buy extra DB for your hosting.
Option: EXTRA DB
Price: €1 monthly
Dedicated Port (Random ports are free for paid servers)
Description: Buy a dedicated port for your hosting.
Option: DEDICATED PORT
Price: €5 monthly
Dedicated IP
Description: Buy a dedicated IP for your hosting.
Option: DEDICATED IP
Price: €10 monthly
Additional information:
Exclusivity of use: A dedicated IP means that it is assigned only to a specific user or client. No one else can use this IP, which offers greater control and customization.
Custom Port Configuration: By having a dedicated IP, the user has the freedom to configure any port they need for their services. This is useful for specific applications, such as web servers, databases, game servers, or custom systems. To add more ports, please contact support.
Support for multiple services: If the user has several services associated with their account, they can link the dedicated IP to one or more of these services according to their needs, to do so, contact support. This is ideal for centralizing configurations or to ensure that the services work with the same fixed IP. The same port cannot be repeated in different services. This is because each port must be unique within the same IP to avoid conflicts. If you want the same port in different services, you will have to hire more dedicated IPs.
Open a ticket for additional or custom service Contact and Help
High Performance Customized and On-Demand HidenCloud VPS Servers
At HidenCloud we offer customized VPS at an affordable price but committed to an annual payment.
If you want more information, contact support. Contact and Help
If you would like to see other options, other processors and other combinations, please contact support. Contact and Help
These prices are only indicative, the final price may vary depending on needs and other factors. 7003 usually = 7R13 or 7763v. 9004 usually = 9R14 or 9V74.
Reliable Comet
AMD EPYC 7003
4
32
150
200
Swift Vortex
AMD EPYC 9004
4
32
150
220
Sturdy Oak
AMD EPYC 7003
8
32
100
240
Agile Eagle
AMD EPYC 9004
8
32
100
260
Steady Elephant
AMD EPYC 7003
4
32
600
280
Rapid Lightning
AMD EPYC 9004
4
32
600
300
Firm Fortress
AMD EPYC 7003
8
32
400
300
Dynamic Dolphin
AMD EPYC 9004
8
32
400
320
Solid Satellite
AMD EPYC 7003
4
32
1000
340
Turbo Tornado
AMD EPYC 9004
4
32
1000
360
Constant Canyon
AMD EPYC 7003
8
32
800
360
Swift Soar
AMD EPYC 9004
8
32
800
380
Persistent Pyramid
AMD EPYC 7003
4
32
1500
400
Super Sonic
AMD EPYC 9004
4
32
1500
420
Massive Monolith
AMD EPYC 7003
8
32
1200
420
Powerful Propeller
AMD EPYC 9004
8
32
1000
440
Great Giant
AMD EPYC 7003
8
64
200
460
Hyper Hurricane
AMD EPYC 9004
8
64
200
480
Strong Beacon
AMD EPYC 7003
8
32
1400
480
Terrestrial Titan
AMD EPYC 7003
8
64
500
500
Turbo Titan
AMD EPYC 9004
8
64
500
520
Mega Mountain
AMD EPYC 7003
16
64
150
520
Ultra Universe
AMD EPYC 9004
16
64
150
540
Colossal Colosseum
AMD EPYC 7003
8
64
800
540
Super Supernova
AMD EPYC 9004
8
64
800
560
Powerful Planet
AMD EPYC 7003
16
64
300
550
Swift Milky Way
AMD EPYC 9004
16
64
300
570
Gigantic Glacier
AMD EPYC 7003
8
64
1000
580
Radiant Burst
AMD EPYC 9004
8
64
830
590
Massive Mammoth
AMD EPYC 7003
16
64
450
580
Maximum Dark Matter
AMD EPYC 9004
16
64
450
600
Supreme Supercomputer
AMD EPYC 7003
16
128
100
590
Supreme Supercomputer+
AMD EPYC 7003
16
128
200
600
HidenCloud offers versatile VPS with Intel, AMD and Ampere processors in shared and dedicated configurations, ideal for projects of all sizes.
SIN-Thunder
2
4 GB
40 GB
4,99€
SIN-Lightning
4
8 GB
80 GB
8,99€
SIN-Tornado
8
16 GB
160 GB
19,99€
SIN-Hurricane
16
32 GB
320 GB
38,99€
SAM-Breeze
2
2 GB
40 GB
5,99€
SAM-Zephyr
3
4 GB
80 GB
9,99€
SAM-Gale
4
8 GB
160 GB
17,99€
SAM-Tempest
8
16 GB
240 GB
29,99€
SAM-Cyclone
16
32 GB
360 GB
65,99€
SAR-Stream
2
4 GB
40 GB
4,99€
SAR-Cascade
4
8 GB
80 GB
8,99€
SAR-Rapids
8
16 GB
160 GB
14,99€
SAR-Torrent
16
32 GB
320 GB
29,99€
DAM-Phoenix
2
8 GB
80 GB
15,99€
DAM-Griffin
4
16 GB
160 GB
29,99€
DAM-Dragon
8
32 GB
240 GB
59,99€
DAM-Titan
16
64 GB
360 GB
114,99€
DAM-Behemoth
32
128 GB
600 GB
229,99€
DAM-Leviathan
48
192 GB
960 GB
349,99€
🤝 Be respectful: Treat everyone with courtesy and consideration.
Emphasizes the importance of maintaining a respectful and friendly tone in all interactions with other members.
🚫 No inappropriate language: Avoid profanity and derogatory language.
Prohibits the use of offensive, rude, or derogatory language, including profanity and insults.
📵 No spam: Avoid excessive small messages.
Indicates that repetitive or excessively short messages, which could be considered as spam and may disturb others, should be avoided.
❌ No NSFW content: Do not share adult material.
Establishes the prohibition of sharing any type of adult or inappropriate content within the server.
📢 No unauthorized advertising: Avoid unapproved advertising.
Prohibits the posting of advertisements or promotions that have not been authorized by the server administrators.
🚷 Appropriate names and pictures: Use respectful names and pictures.
Encourages members to use usernames and profile pictures that are appropriate and respectful.
⚔️ No server raids or unauthorized bots: Prohibited attacks or bots without permission.
Prohibits engaging in server raids (massive attacks) and using bots that have not been authorized by the administrators.
⛔ No direct or indirect threats: Do not threaten harm or abuse.
Prohibits any form of threat, whether direct or indirect, that involves harm or abuse towards other members.
🚫 DO NOT share private information: Protect everyone's privacy.
Warns against sharing private personal information to safeguard the privacy of all members.
Recommends following the general guidelines provided by Discord to maintain a safe and respectful environment.
These rules aim to establish a safe, friendly, and respectful environment for all members of the server.
Command Format:
Example:
Details:
titulo-title: Place the title of your suggestion after "title:". It should be brief and descriptive.
sugerencia-suggestion: Enter the details of your suggestion after "suggestion:". Provide the necessary information to understand your proposal.
Status Notification:
You will receive a direct notification if your suggestion is accepted, rejected, or implemented.
Ensure that direct messages (DM) are enabled to receive notifications.
Example:
Important:
Please avoid sending suggestions that are out of context or violate server rules.
Thank you for contributing to the improvement of the server! If you have any questions, feel free to contact the moderators.
Contact us: Have a question, comment or idea? We are always here to listen.
Introduction
In the fast-paced world of hosting, efficient and accessible customer support is pivotal. HidenCloud recognizes this need and offers a variety of support channels to ensure that every query and issue is addressed promptly and effectively. This article explores the different avenues through which HidenCloud users can seek assistance and support.
Step 2: Locate the HidenCloud Bot Once you're in the server, find the bot with the ID HidenCloud#8630. Ensure that the bot's name on the server is "HidenCloud - SUPPORT (DM)."
Step 3: Initiate a Ticket Send a direct message to the bot with the command "ticket." You can do this by typing the following message:
Step 4: Select a Category The bot will respond with a menu of options including "General inquiries," "Technical support," "Billing support," and "Account support." Click on the option that best describes your issue. For example:
Step 5: Fill in the Required Fields The bot will prompt you to complete certain fields to provide details about your problem. Respond to each question or provide the requested information based on the selected category. Be clear and detailed so that the support team can assist you efficiently.
Step 6: Create the Ticket Once you have filled in all the fields, the bot will automatically create a ticket and send it to the support team. You will receive a confirmation that the ticket has been created.
Step 7: Responses and Communication The support team will review your ticket and respond as soon as possible. You can reply to their messages directly in the same ticket chat to provide additional information or ask related questions.
That's it! You have opened a ticket in the HidenCloud Discord server, and now you can communicate with the support team effectively.
Join HidenCloud: Where social networks take off!
Are you a passionate online gamer and tech enthusiast? We've got some exciting news for you! We've landed on Discord to connect with you directly and in an exhilarating way. 🚀 Join HidenCloud on Discord! 🎮🌌
🌐 Secure Hosting for Your Games and More Immerse yourself in our captivating virtual universe by exploring our website. Uncover a wide range of hosting options, perfect for your gaming ventures and beyond. Whether it's Minecraft servers or other exciting choices, we've got you covered. Obtain special hosting packages, exclusive features, and even explore opportunities to join our dedicated staff team! Exciting experiences and possibilities are right at your fingertips.
📚 Learn with Us Looking for guides and tutorials? Immerse yourself in our documentation to get the most out of your virtual experiences.
📹 Exclusive Content on YouTube Subscribe to our YouTube channel for thrilling gameplays and tutorials. Join us on all of our virtual adventures!
📸 Follow Us on Instagram Find us on Instagram and share your favorite moments with us. Use the hashtag #HidenCloud and join the fun.
🐦 Follow Us on Twitter Get quick updates on Twitter. Let's talk about games and technology together!
🎵 Entertainment on TikTok Explore unique content on our TikTok profile and have a blast with us.
🚀 Discover HidenNetwork 🚀 We'd like to introduce you to HidenNetwork, a place where entertainment and development merge in an exciting tech universe. Immerse yourself in the excitement of innovation! For more details, visit the HidenNetwork website.
📖 HidenNetwork Documentation 📖 If you want to delve deep into everything that HidenNetwork has to offer, check out our detailed documentation.
Get the client role in our Discord!
/account verify
:After executing the command, you will receive a message indicating that you have not yet connected your Discord account to our website to verify yourself.
Verification: You have not yet connected your Discord account to our website to verify yourself. Click here to connect your account
The "Discord Connect" button is located below the message. To complete the verification and obtain the client role, click on the link provided in the message. This will take you to a page where you can connect your Discord account.
This command is used to disconnect your Discord account from our website. When you execute this command, the connection between your Discord account and your profile in our system will be removed. This can be useful if you want to unlink your account for any reason, such as changing Discord accounts or for privacy reasons.
This command provides details about your account in our system. When you execute this command, you will receive information such as your username, associated email address (if available), account creation date, and other relevant details about your profile on our platform.
If the /
command does not work for you, you can use the !
command.
HidenNetwork - Connecting Dreams, Building Realities.
HidenNetwork is an exciting technology platform dedicated to supporting and empowering online communities through online gaming services and software development. We offer collaborative solutions that provide a safe and friendly space for users to connect, share experiences and expand their horizons. Our mission is to inspire and empower communities as we help transform digital dreams into exciting and rewarding realities. Together, we build a united virtual world, full of endless adventures and discoveries. Join HidenNetwork and be a part of our growing family!
Here you will find all the information related to the staff applications that hidencloud makes and how to apply for them.
What We Look for in Our Staff? At HidenCloud, we seek dedicated and competent staff members who can help us provide exceptional service to our clients. We value individuals who are responsible, respectful, and possess strong communication and problem-solving skills.
Requirements to Become HidenCloud Staff To ensure our staff team can offer the best possible service, we have established the following requirements:
Age: Applicants must be over 16 years old.
Responsibility and Respect: We look for individuals who demonstrate maturity, responsibility, and respect in all their interactions.
Professional Communication: It is essential that staff members have good spelling and avoid using vulgar vocabulary.
Previous Experience: Prior experience in hosting and Minecraft is required.
Time Availability: Applicants must have sufficient time available to fulfill their support responsibilities.
Communication and Problem-Solving Skills: We value individuals with excellent communication skills and the ability to solve problems effectively.
Language Knowledge: It is necessary to know Spanish or English. If English is not mastered, one must have the ability to use translation tools or AI to communicate effectively.
Application Process To apply as a HidenCloud staff member, we have designed a form that will help us get to know applicants better. The application process is detailed below:
Access the Form: The application form is available on our platform.
Complete the Form: Applicants must provide the following information:
Name
Surname
A detailed explanation of why we should choose them, including virtues, defects, skills, likes, and dislikes.
Acceptance of the terms and requirements mentioned above.
List of languages spoken (separated by commas).
Application Review: Our team will carefully review each application, evaluating the information provided and the applicant's suitability for the position.
Evaluation and Decision: After the review, we will contact applicants to inform them about the status of their application. If accepted, we will proceed with the next steps to incorporate the new member into the staff team.
Your support encourages us to move forward, creating a better future for everyone. Thank you for considering contributing!
Welcome to the Frequently Asked Questions section of HidenCloud!
Here, you will find answers to common inquiries regarding our hosting services for game servers, Discord bots, and more. HidenCloud specializes in providing a reliable and secure environment to host your Ark, Counter Strike, Custom Source Engine Games, Garry's Mod, Insurgency, Team Fortress 2, Rust, Minecraft, Mumble Server, and TeamSpeak3 Server. We also offer the option to host pre-made and custom-programmed Discord bots.
Explore the FAQs below to find detailed information on how our hosting service works, the benefits we offer, and how you can reach our technical support team. If you don't find the answer you're looking for, feel free to contact us. We're here to assist you!
We hope these additional frequently asked questions are helpful. Remember, you can always reach out to our technical support team for more detailed and personalized answers.
You can contact us:
Phone: +34936099218
WhatsApp: +34936099218
With Hidencloud's free tier, you can explore new technologies and bring your projects to life at no cost. It's your chance to innovate, learn, and grow in the digital world with zero risks. Start your
Hidencloud's Free Tier is a completely free service for our users. This means no payment is required to access it. However, it's essential to note that this service is provided "as is," and Hidencloud is not responsible for its misuse. Users are solely responsible for any actions they take on the Free Tier.
Hidencloud's Free Tier service is available 24 hours a day, 7 days a week. There are no limitations on its availability. You can use it at any time to host your applications, websites, or other projects, there are no user limitations or anything like that, just hardware.
If you receive the error: "Failed to generate your Server / Service"
This usually means that there is no availability to create your server in the selected location. Simply select another location. If the same error appears in all locations, it means there is no free service availability and you will therefore have to try again later.
Below you will find the error message which will specify the problem. We remind you that you should not open a ticket if the error is related to availability in the free tier.
To keep your Free Tier service active, it's necessary to renew it every 7 days (one week) from the Hidencloud Dashboard. The renewal process is straightforward and entirely free. Here are some important details about the renewal process:
The service will be automatically suspended after 7 days.
Once suspended, if not renewed in less than five days, the server will be terminated (deleted) and the action cannot be undone.
Renewal is done from your Hidencloud Dashboard by following the instructions provided in the corresponding section.
To renew your Free Tier service, follow these steps:
Filter services by "suspended".
To successfully complete the renewal process, please adhere to the following steps: First, click on the "Renew" button. Next, select the "Create Invoice" option. Finally, proceed to pay the invoice by choosing the "Pay the Free Invoice" option. Since the invoice amount is 0€. The renewal is totally FREE!
You can renew your server 1 day before expiration, to avoid it being suspended and therefore turned off. To do this, simply click on the Renew button.
Please note that renewal must be done before the 5 day period expires (after your server is suspended) to avoid server termination.
To delete your Free Tier service, please follow these steps:
Select the server you wish to delete.
Click the "Delete / Eliminar" button.
Confirm the deletion by clicking the "Delete Now / Eliminar Ahora" button.
After confirming, the service will be canceled and terminated (deleted) within 5 minutes. Once the deletion is complete, the service will be removed from your account, and you will be able to request a new server.
Once the server is terminated/deleted, all files are permanently deleted and cannot be recovered.
If you want to move your free service location, please follow these steps:
Go to Management and click on File Manager.
Select all the files and click on the Compress button that appears below.
This will create a file named "archive..tar.gz". Please wait and reload the page until the file size stops increasing. Ensure the file is fully compressed before proceeding.
Click the three dots on the right of the archive file and select Download. Wait until the file is fully downloaded.
Go to Management and click on File Manager.
Upload the "archive.<something>.tar.gz" file.
Click the three dots on the right of the archive file and select Decompress. Wait until the file is fully decompressed.
Done! Your server is now in the new location.
The limit of free services per user is one (1) free service per user.
Availability of Nodes/Servers:
This indicates that the free service does not have guaranteed constant availability, as it depends on the capacity of the servers available at any given time.
Server Shutdown:
If system resources are needed for other priority uses, your server may be shut down to free up those resources.
It is important to note that the server will be "shut down" rather than "killed." "Shut down" means that the server will be stopped with the /stop command or a game-related command, as if you pressed the shutdown button, while "kill" implies a forced shutdown that could result in data loss.
Condition for Shutdown:
This measure will only be applied if your server does not have any players online at that time, ensuring that the interruption does not affect active users.
*Hidencloud provides support for the free service but is not obligated to do so, with priority given to paid services.
Please read the registration terms carefully to avoid violating them!
You cannot change the IP itself for free services, but you can create a custom subdomain: SubDomain
Name:
MC: BUDGET FREE
NODE: BUDGET FREE
PYTHON: BUDGET FREE
CPU:
Amd Epyc 7003
Amd Epyc 7003
Amd Epyc 7003
vCores:
1,5
0,5
0,5
RAM:
2,5GB DDR4
0,5 GB DDR4
0,5GB DDR4
SWAP:
2GB
NO
NO
Storage:
10GB SSD
2GB SSD
2GB SSD
Backup:
5GB
1GB
1GB
Databases:
3
1
1
Price:
0€
0€
0€
*The Free Level also includes a free subdomain, for more information:
HidenCloud Privacy Policy
HidenCloud ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how HidenCloud collects, uses and discloses your personal information.
This Privacy Policy applies to our website, hidencloud.com and its associated subdomains (collectively, our "Service") together with our application, HidenCloud. By accessing or using our Service, you indicate that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Identification
Name: HIDENENTERPRISES SL. (operating as HidenCloud)
Registered Office: AVENIDA MIL·LENARI DE CATALUNYA, 32, 25200 CERVERA, Lérida, Spain
CIF: B75661645
D-U-N-S ® Number: 472763026
Email: info@hidenenterprises.com
To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referenced, they are strictly defined as:
Cookie – A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: When this policy refers to "Company", "we", "us" or "our", it means HidenCloud, which is responsible for your information under this Privacy Policy.
Platform: HidenCloud Internet website, web application, or public-facing digital application.
Country: where HidenCloud or the owners/founders of HidenCloud is located, in this case it Spain.
Client: refers to the company, organization or person that registers to use the HidenCloud Service to manage relationships with its consumers or users of the service.
Device: Any device connected to the Internet, such as a phone, tablet, computer, or any other device that can be used to visit HidenCloud and use the Services.
IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are generally assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the Internet.
Personal: refers to those people who are employed by HidenCloud or are under contract to perform a service on behalf of one of the parties.
Personal data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification of a natural person.
Service: means the service provided by HidenCloud as described in the relative terms (if available) and on this platform.
Third Parties: means advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we think may be of interest to you.
You: a person or entity who is registered with HidenCloud to use the Services.
We collect information from you when you visit our platform, register on our site, place an order, sign up for our newsletter, respond to a survey, or fill out a form.
Name / username
Telephone numbers
Emails
email addresses
billing addresses
Debit/credit card numbers
Age
Password
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our platform (we continually strive to improve what our platform offers based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails
HidenCloud will collect End User Data necessary to provide the HidenCloud services to our customers.
End users may voluntarily provide us with information that they have made available on social networking websites. If you provide us with such information, we may collect publicly available information from the social networking websites you have indicated. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings.
We receive information from third parties when you communicate with us. For example, when you submit your email address to us to show interest in becoming a HidenCloud customer, we receive information from a third party that provides automatic fraud detection services to HidenCloud. We also occasionally collect information that is made publicly available on social networking websites. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings.
We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we think may be of interest to you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.
We may engage trusted third-party service providers to perform functions and provide services for us, such as hosting and maintaining our servers and the Platform, database storage and administration, email administration, storage marketing, credit card processing, servicing, and order fulfillment for products and services you may purchase through the Platform. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share parts of our log file data, including IP addresses, for analytics purposes with third parties, such as web analytics partners, app developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technology data, such as connection speed, whether you have visited the Platform in a shared location, and the type of device used to visit the Platform. They may aggregate information about our advertising and what you see on the platform and then provide auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to the government, law enforcement officials, or private third parties, as we deem, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with court orders, applicable laws, rules, and regulations.
HidenCloud will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.
By submitting your email address on this platform, you agree to receive emails from us. You may unsubscribe from any of these email lists at any time by clicking the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We don't send unsolicited commercial email, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display personalized advertising to specific people who have opted in to receive our communications. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates regarding your order. However, if you have provided us with the same email through another method, we may use it for any of the purposes set out in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates regarding your order. However, if you have provided us with the same email through another method, we may use it for any of the purposes set out in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates regarding your order. However, if you have provided us with the same email through another method, we may use it for any of the purposes set out in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We retain your information only for as long as we need it to provide you with HidenCloud and fulfill the purposes outlined in this policy. This is also the case for anyone with whom we share your information and who perform services on our behalf. When we no longer need to use your information and it is no longer necessary for us to retain it to comply with our legal or regulatory obligations, we will delete it from our systems or de-identify it so that we cannot identify you.
We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive / credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider database only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, finances, etc.) is never archived. However,
HidenCloud is built into AR. Information collected through our website, through direct interactions with you, or through use of our help services may be transferred from time to time to our offices or staff, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have generally applicable laws regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the foregoing, you voluntarily consent to the cross-border transfer and hosting of such information.
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help safeguard, prevent unauthorized access, maintain data security, and properly use your information. However, neither people nor security systems are infallible, including encryption systems. Also, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, although we make all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any compelling duty to protect your personal information, you agree that willful misconduct will be the standards used to measure our compliance with that duty.
The rights you have to request updates or corrections to the information HidenCloud collects depend on your relationship with HidenCloud. Staff may update or correct your information as detailed in our internal company employment policies.
Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personally identifiable information maintained about you in our system (subject to the next paragraph), by canceling your account. Such updates, corrections, changes, and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, We may take reasonable steps (such as requiring a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for keeping your unique password and account information secret at all times.
You should be aware that it is not technologically possible to delete each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in non-erasable form and will be difficult or impossible for us to locate. Immediately upon receipt of your request, all personal information stored in the databases we actively use and other easily searchable means will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically possible.
If you are an end user and would like to update, delete or receive any information we hold about you, you may do so by contacting the organization of which you are a customer.
We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of HidenCloud or any of its corporate affiliates (as defined herein), or the portion of HidenCloud or any of its corporate Affiliates with which the Service is related, or in the event that we discontinue our business or file or have filed a petition against us in bankruptcy, reorganization, or similar proceeding, provided the third party agrees adhere to the terms of this Privacy Policy.
We may disclose information (including personal information) about you to our corporate affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with HidenCloud, whether by ownership or otherwise. Any information relating to you that we provide to our corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.
This Privacy Policy is governed by the laws of AR without regard to its conflict of law provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those persons who may be entitled to bring claims under the Privacy Shield or the Swiss-American framework.
The laws of AR, excluding its conflicts of laws, will govern this Agreement and your use of the Platform. Your use of the Platform may also be subject to other local, state, national or international laws.
By using HidenCloud or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the Website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will mean you accept those changes.
We have updated our Privacy Policy to give you full transparency about what is set when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby agree to our Privacy Policy and agree to its terms.
This Privacy Policy applies only to the Services. The Services may contain links to other websites that HidenCloud does not operate or control. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for our accuracy or completeness. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those linked to on our platform, is subject to that website's own rules and policies. These third parties may use their own cookies or other methods to collect information about you.
HidenCloud uses "cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data that is stored on your computer or mobile device by your web browser. We use cookies to improve the performance and functionality of our platform, but they are not essential for its use. However, without these cookies, certain features such as videos may not be available or you may be required to enter your login details each time you visit the platform as we would not be able to remember that you were previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all.
Wherever you are, you can also set your browser to block cookies and similar technologies, but doing so may block our essential cookies and prevent our website from working properly, and you may not be able to fully use all of its features and services. You should also be aware that you may also lose saved information (eg saved login details, site preferences) if you block cookies in your browser. Different browsers make different controls available to you. Disabling a cookie or cookie category does not remove the cookie from your browser, you will need to do it yourself from your browser, you should visit your browser's help menu for more information.
With respect to any credit card or other payment processing details you have provided to us, we are committed to keeping this sensitive information as secure as possible.
We do not address anyone under the age of 13. We do not collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact Us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to delete that information from our servers.
We may change our Service and policies, and we may need to make changes to this Privacy Policy to accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they become effective. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.
We may display, include or make available third party content (including data, information, applications and other product services) or provide links to third party websites or services ("Third Party Services").
You acknowledge and agree that HidenCloud shall not be responsible or liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. HidenCloud does not assume and shall not have any obligation or liability to you or any other person or entity for the Third Party Services.
Third Party Services and links to them are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.
Cookies
We use Cookies to improve the performance and functionality of our platform, but they are not essential for its use. However, without these cookies, certain features such as videos may not be available or you may be required to enter your login details each time you visit the platform as we would not be able to remember that you were previously logged in.
sessions
HidenCloud uses "Sessions" to identify the areas of our website that you have visited. A session is a small piece of data that your web browser stores on your computer or mobile device.
We may collect and use information about you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we will explain exactly how and why this data is collected, and how we keep it safe from replication or misuse.
GDPR is an EU-wide data protection and privacy law that regulates how companies protect the data of EU residents and improves the control EU residents have over their personal data.
The GDPR is relevant to any company that operates globally and not just to EU-based companies and EU residents. Our customers' data is important no matter where it is located, which is why we have implemented GDPR controls as our gold standard for all our operations around the world.
Any data that relates to an identifiable or identifiable individual. The GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify a person. Personal data goes beyond a person's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
Data protection principles include requirements such as:
The personal data collected must be processed in a fair, lawful and transparent manner and must only be used in ways that a person would reasonably expect.
Personal data should only be collected to fulfill a specific purpose and should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should not be kept for longer than is necessary to fulfill its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and to have their data updated, deleted, restricted, or moved to another organization.
GDPR adds some new requirements regarding how companies must protect the personal data of the people they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for non-compliance. Beyond these facts, it is simply the right thing to do. At HidenCloud we firmly believe that the privacy of your data is very important and we already have strong security and privacy practices that go beyond the requirements of this new regulation.
We are committed to helping our clients comply with the GDPR data subject rights requirements. HidenCloud processes or stores all personal data at providers that are DPA compliant and have been fully vetted. We store all conversations and personal data for up to 6 years, unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and Privacy Policy, but will not retain it for more than 60 days.
We understand that if you work with customers in the EU, you must be able to provide them with the ability to access, update, retrieve and delete personal data. We've been set up as self-service from the start and have always given you access to your data and your customer's data. Our customer support team is here to answer any questions you may have about working with the API.
The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from which we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about the rights California residents have under California law. You can exercise the following rights:
Right to know and access. You may submit a verifiable request for information regarding: (1) categories of Personal Information that we collect, use or share; (2) purposes for which we collect or use categories of personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information that we have collected about you.
Right to equal service. We will not discriminate against you if you exercise your privacy rights.
Right to delete. You can submit a verifiable request to close your account and we will delete the Personal Information about you that we have collected.
Request that a business that sells a consumer's personal data not sell the consumer's personal data.
If you make a request, we have one month to respond. If you wish to exercise any of these rights, please contact us.
We do not sell our users' personal information.
For more information about these rights, please contact us.
CalOPPA requires us to disclose the categories of personal information we collect and how we use it, the categories of sources from which we collect the personal information, and the third parties with whom we share it, which we explained above.
CalOPPA users have the following rights:
Right to know and access. You may submit a verifiable request for information regarding: (1) categories of Personal Information that we collect, use or share; (2) purposes for which we collect or use categories of personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information that we have collected about you.
Right to equal service. We will not discriminate against you if you exercise your privacy rights.
Right to delete. You can submit a verifiable request to close your account and we will delete the Personal Information about you that we have collected.
Right to request that a business that sells a consumer's personal data not sell the consumer's personal data.
If you make a request, we have one month to respond. If you wish to exercise any of these rights, please contact us.
We do not sell our users' personal information.
For more information about these rights, please contact us.
In addition to the specific privacy policy of HidenCloud, the privacy policy of HidenNetwork also applies. We recommend reviewing these documents to fully understand the practices and policies governing the privacy aspects of our services. You can find the privacy policy of HidenNetwork at the following link:
At HidenCloud, we strive to provide you with the best possible experience. If you believe something is missing in our documentation, or if you have any questions, comments, or suggestions, please do not hesitate to contact us. You can do so through our social media channels, our contact form on the website, by email, or by joining our community on Discord. We value your feedback and are here to help.
Your involvement is crucial to us, and we appreciate any input that helps us improve.
HidenCloud Cookies Policy
To help explain things as clearly as possible in this Cookie Policy, whenever any of these terms are referenced, they are strictly defined as:
Cookie – A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: When this policy mentions "Company", "we", "us" or "our", it means HidenCloud, which is responsible for your information under this Cookie Policy.
Platform: HidenCloud Internet website, web application, or public-facing digital application.
Device: Any device connected to the Internet, such as a phone, tablet, computer, or any other device that can be used to visit HidenCloud and use the Services.
Personal data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification of a natural person.
Service: means the service provided by HidenCloud as described in the relative terms (if available) and on this platform.
Third Parties: means advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we think may be of interest to you.
You: a person or entity who is registered with HidenCloud to use the Services.
This Cookie Policy explains how HidenCloud and its affiliates (collectively "HidenCloud", "we", "us" and "our"), use cookies and similar technologies to recognize you when you visit our platform, including, without limitation, HidenCloud and any related URLs, mobile or localized versions and related domains/subdomains ("Websites"). It explains what these technologies are and why we use them, as well as options for how to control them.
A cookie is a small text file that is stored on your computer or other Internet-connected device to identify your browser, provide analytics, remember information about you, such as your language preference or login information. They are completely safe and cannot be used to run programs or send viruses to your device.
We use our own and / or third-party cookies on our platform for various purposes, such as:
To facilitate the operation and functionality of our platform;
To improve your experience with our platform and make browsing around them faster and easier;
To allow us to create a personalized user experience for you and to understand what is useful or of interest to you;
To analyze how our platform is used and how best to personalize it;
To identify future prospects and personalize marketing and sales interactions with them;
To facilitate the adaptation of online advertising to your interests.
Cookies can be session cookies or persistent cookies. A session cookie automatically expires when you close your browser. A persistent cookie will remain until you expire or delete your cookies. The expiration dates are established in the cookies themselves; some may expire after a few minutes, while others may expire after several years. Cookies placed by the website you are visiting are called "first party cookies".
Strictly necessary cookies are necessary for our platform to function and cannot be disabled in our systems. They are essential for you to be able to navigate the platform and use its features. If you delete or disable these cookies, we cannot guarantee that you will be able to use our platform.
We use the following types of cookies on our platform:
These cookies are necessary for the functioning of the website and cannot be disabled in our systems. They include:
_cfduid (Provider: CloudFlare Inc, Duration: 1 year): Used for the delivery of static files.
laravel_session (Provider: HidenCloud, Duration: Session): Identifies a session instance for a user.
XSRF-TOKEN (Provider: HidenCloud, Duration: Session): Helps prevent cross-site request forgery (CSRF) attacks.
laravel_token (Provider: HidenCloud, Duration: Session): Used for API authentication.
These cookies allow for the improvement of site functionality and customization. They include:
filter_orders (Provider: HidenCloud, Duration: Session): Sets the preferred order state for the user.
<-article->-feedback (Provider: HidenCloud, Duration: Session): Collects feedback on articles.
afiliado (Provider: HidenCloud, Duration: Session): Tracks users invited by affiliates.
affiliate_invite (Provider: HidenCloud, Duration: Session): Tracks affiliate invitations.
These cookies are used to improve the performance and functionality of our platform, but are not essential for its use. However, without these cookies, certain features such as videos may not be available or you may be required to enter your login details each time you visit the platform as we would not be able to remember that you were previously logged in.
These account-based marketing cookies allow us to identify future prospects and personalize sales and marketing interactions with them.
These cookies collect information that is used to help us understand how our platform is used or how effective our marketing campaigns are, or to help us customize our platform for you.
These cookies collect information over time about your online activity on the Platform and other online services to make online advertisements more relevant and effective for you. This is known as interest-based advertising. They also perform functions such as preventing the same ad from continually reappearing and ensuring that ads are displayed correctly to advertisers. Without cookies, it is very difficult for an advertiser to reach their audience or to know how many ads were shown and how many clicks they received.
These cookies are used when you share information using a social media share button or "Like" button on our Site or when you link your account or interact with our content through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this. These cookies may also include certain code that has been placed on the platform to help track ad conversions, optimize ads based on data collected, create targeted audiences for future ads, and remarket to qualified users who have already taken certain actions on the platform.
Some cookies that have been set on our platform are not set on their own by HidenCloud. Websites may integrate with third party content to serve advertising. These third party service providers may set their own cookies in your web browser. Third party service providers control many of the performance and functionality, advertising, marketing and analytics cookies described above. We do not control the use of these third party cookies, as only the third party that originally set them can access the cookies.
Most browsers allow you to control cookies through your 'settings' preferences. However, if you limit the ability of websites to set cookies, it may worsen your overall user experience as it will no longer be personalized for you. It can also prevent you from saving custom settings such as login information.
Browser manufacturers provide help pages related to cookie management in their products.
Google Chrome
Internet Explorer
Mozilla Firefox
Safari (desktop)
Safari (mobile)
android browser
Opera
Opera Mobile
Wherever you are, you can also set your browser to block cookies and similar technologies, but doing so may block our essential cookies and prevent our website from working properly, and you may not be able to fully use all of its features and services. You should also be aware that you may also lose saved information (eg saved login details, site preferences) if you block cookies in your browser. Different browsers make different controls available to you. Disabling a cookie or cookie category does not remove the cookie from your browser, you will need to do it yourself from your browser, you should visit your browser's help menu for more information.
We may change our Service and policies, and we may need to make changes to this Cookie Policy to accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Cookie Policy and give you an opportunity to review them before they become effective. Then, if you continue to use the Service, you will be subject to the updated Cookie Policy. If you do not wish to accept this or any updated Cookie Policy, you may delete your account.
In addition to the specific cookie policy of HidenCloud, the cookie policy of HidenNetwork also applies. We recommend reviewing these documents to fully understand the practices and policies governing the use of cookies in our services. You can find the cookie policy of HidenNetwork at the following link:
By using our platform, registering an account or making a purchase, you hereby agree to our Cookie Policy and agree to its terms.
At HidenCloud, we strive to provide you with the best possible experience. If you believe something is missing in our documentation, or if you have any questions, comments, or suggestions, please do not hesitate to contact us. You can do so through our social media channels, our contact form on the website, by email, or by joining our community on Discord. We value your feedback and are here to help.
Your involvement is crucial to us, and we appreciate any input that helps us improve.
HidenCloud Terms of Service
If you do not fully agree with these Terms of Service, you should not use the services offered on HidenCloud.
"Account" means any account provided by HidenCloud that you create to access certain Services.
"Dispute" means any controversy related to this agreement, including but not limited to claims arising from or relating to any aspect of the relationship between you and HidenCloud, claims arising before this agreement, and claims that may arise after the termination of this agreement. However, this does not include claims related to or arising from the application or protection of intellectual property rights and is subject to applicable consumer rights laws in your local jurisdiction.
"In-App Purchases" means purchases available for purchase through the Services.
"Intellectual Property Rights" means any and all rights, title, and interest of any kind, whether now known or unknown, in and to patents, trade secrets, copyrights, trademarks, service marks, trade dress, and similar rights of any type under the laws of any governmental authority, including all related applications and registrations.
"Notice" means a written communication delivered by email, messaging service, or by Federal Express delivery to the other party at their respective address and shall be effective upon receipt.
"Privacy Policy" refers to HidenCloud's policy regarding privacy, which also governs the use of the Services and is incorporated herein by reference. The current version is available on our website.
"Service" (or "Services") means HidenCloud Network and any other website, game, device, platform, content, and other related products and services provided by HidenCloud, including but not limited to hosting services for various games and Discord bots.
"Terms of Service" (or "Terms") means the terms and conditions of this agreement.
"User Content" refers to any and all data that you upload, transmit, or create through the Services, including but not limited to character skins, buildings, forum posts, account information, profiles, software, sound, images, videos, accurate and inaccurate location data, EXIF data, timestamps, metadata, and any other content contributed by users to the Services.
Description of the Free Service: HidenCloud offers its free services on an "as is" and "as available" basis. We do not explicitly or implicitly guarantee the quality, reliability, or suitability for specific purposes of these services. Users should be aware that these services may have limitations and are not guaranteed in the same way as paid services.
Limitation of Liability: HidenCloud shall not be responsible for any loss of data, service interruptions, or for direct or indirect damages resulting from the use of our free services. Users accept that the use of these services is at their own risk and responsibility, acknowledging that such services may be subject to failures and limitations.
Right to Modify, Suspend, or Cancel: HidenCloud reserves the right to modify, suspend, or cancel any free service at any time without prior notice. These actions may be carried out for reasons including, but not limited to, technical, security, or any other circumstances that HidenCloud deems appropriate.
Consequences of Suspension or Cancellation: If a user violates the terms of service, abuses the resources provided, or engages in activities that may compromise the security or integrity of our systems, HidenCloud reserves the right to immediately suspend or cancel access to the free services.
Updates to the Terms: HidenCloud may update or modify these free service terms at any time. Changes will be effective immediately after their publication. We recommend users regularly review these terms to stay informed of any updates.
The use of HidenCloud's free services implies full acceptance of these terms and conditions. If you do not agree with any of the terms presented here, please refrain from using our free services.
2.1 To use our services, the customer must register. By registering, the customer agrees to these terms and conditions.
2.2 Registration requires providing an email address, a username, and a password. Optionally, and for certain contractual products, additional personal information may be required, such as address, phone number, and date of birth.
2.3 The customer ensures that all information provided during registration is correct and complete.
2.4 Customers can register and log in using their Google or Discord account through the respective OAuth (Open Authorization) services. By using these third-party authentication methods, customers agree to the terms and conditions of the respective service providers (Google or Discord).
2.5 The use of VPNs (Virtual Private Networks) and temporary email addresses is strictly prohibited during the registration process. Customers must provide a valid and permanent email address to complete the registration. If we are unable to verify your email (internal verification process), your account will be placed under review (pending). If you believe this is an error, please contact support.
2.6 We reserve the right to verify the authenticity of the provided email address and to reject or cancel accounts found using temporary email services or VPNs during registration.
2.7 If a customer's account is canceled due to a violation of section 2.5 or 2.6, no refunds will be issued for any services or products purchased.
2.8 Multiple accounts are not allowed. If a user is found to have multiple accounts, HidenCloud reserves the right to delete all accounts related to that user without prior notice. HidenCloud will attempt to notify all emails of the multiple accounts, informing them that a violation has been detected and requesting that all accounts except one be deleted to comply with the service policy. Multiple accounts are not allowed, except for paid multiple accounts. If a user has more than one account and uses the paid service, they can contact support to have their emails excluded from checks and therefore their accounts will not be deleted
2.9 When you create an account on hidencloud you will be asked to enter a code sent to your email to verify that you are the owner of that email. If you do not verify your email within a day, the account will be automatically deleted.
3.1 HidenCloud will make reasonable efforts to provide continuous service. However, HidenCloud shall not be held liable for any loss of data resulting from delays beyond our control, missed or undelivered messages, service interruptions, or customer errors or omissions. HidenCloud is not responsible for any losses incurred due to acts of God or force majeure, including civil unrest, riots, floods, droughts, fires, wars, or imposing legislation.
3.2 You acknowledge that HidenCloud shall not be held liable for any special or consequential damages that you may suffer, including loss of business, contracts, profits, savings, or any other type of damage. HidenCloud cannot exercise control over material transmitted over the internet and hereby excludes all liability for the publication of inaccurate, misleading, offensive, threatening, or obscene material by the customer, or material that violates Spanish or other applicable laws.
3.3 HidenCloud customers are responsible for all charges imposed by their telephone service provider arising from the customer's use of the services.
3.4 Occasionally, HidenCloud or its subcontractors may need to perform maintenance on the network, which may require temporarily shutting down certain parts of it. HidenCloud will provide as much notice as possible and will attempt to complete the work within the specified timeframe. HidenCloud shall not be held liable for any damages arising from such a suspension of the service.
3.5 The customer agrees not to reassign or transfer any part of the services without prior authorization from HidenCloud.
3.6 You acknowledge and agree that your name, address, telephone and fax numbers, email addresses, and assigned IP addresses may be disclosed to the RIPE NCC (Réseaux IP Européens Network Coordination Centre) to ensure compliance with prevailing RIPE policies, and that such data may be published, either in whole or in part, in the RIPE WHOIS database.
3.7 License costs for any third-party applications and software offered with our hosting plans are subject to change without prior written notice.
3.8 HidenCloud reserves the right to pass on any additional charges or price increases resulting from changes in pricing by third-party software and license vendors, regardless of the hosting cycle.
4.1 Customers must use the Services provided for lawful and authorized purposes only. Transmission, storage, or presentation of any information, data, or material that violates Spanish law is strictly prohibited. The list of prohibited content includes, but is not limited to:
(a) Illegal Material: This includes the unauthorized use of copyrighted works, commercial audio, video, or music files, and any material in violation of regulations or that is deemed misleading.
(b) Warez: This includes, but is not limited to, pirated software, ROMs, emulators, phreaking, hacking, password cracking, IP spoofing, and the encryption of any of the aforementioned. It also includes any sites that provide "links to" or "how to" information about such material.
(c) HYIP: We do not allow any HYIP sites or sites that link to or have content related to HYIP sites.
(d) Proxy: We do not allow any proxy setups or connections or any sort of activity through remote proxy connections on our servers. The first offense committed by the Customer will result in the suspension of their account. Any second violation will result in immediate account termination.
(e) IRC Hosts: Hosting an IRC server that is part of or connected to another IRC network or server, or has a connection to an IRC network, is not permitted. Servers or hosting accounts found to be connecting to or part of these networks will be promptly removed from our network without notice. The server will not be reconnected to the network until all traces of the IRC server have been completely removed, and we have been granted access to verify the removal of the content. Any second violation will result in immediate account termination.
(f) Defamatory Content: Any website that makes false claims, whether expressly stated or implied to be factual, that may negatively impact an individual, business, product, group, government, or nation.
(g) Bit Torrents: The use of software and scripts for "bit torrents" or similar purposes is not allowed on our servers. This includes sending or receiving files using these mechanisms.
4.2 We are not obligated to edit, review, or modify the contents of your website. However, we reserve the right to remove any content without notice. Please note that we do not actively monitor messages posted on our platform, but we reserve the right to remove such messages at our sole discretion.
4.3 Any customer found using the services for any of the purposes stated in Clause 4.1 may have their account terminated without notice.
4.4 The customer agrees to fully and effectively indemnify HidenCloud against all losses, costs, actions, proceedings, claims, damages, expenses (including legal fees), or liabilities suffered or incurred directly as a result of the customer's breach or non-compliance with this Clause 4.
4.5 The Customer shall defend and pay all costs, damages, awards, fees (including legal expenses), and judgments awarded against HidenCloud arising from a breach or breach of this Clause 4. HidenCloud may, at its absolute discretion, defend such claims and may settle such claims with the customer's consent, provided that such consent is not unreasonably withheld. The customer shall provide HidenCloud with the necessary assistance to defend such claims at the customer's sole expense.
*A full refund cannot be issued for Root VPS services. Instead, a refund will be provided for the total amount paid, minus the cost of the hours the service has been active. (This is because using infrastructure incurs costs that cannot be recovered).
*Purchases made through "Balance" will only be refunded through "Balance"
5.1 You are responsible for ensuring that any requested domain registration is made in good faith, does not infringe on any third-party rights, will not be used for unlawful purposes, and will not be considered an abusive registration under the enom or Nominet dispute resolution policies.
5.2 You acknowledge that HidenCloud is not obligated to accept any request to register a domain.
5.3 HidenCloud makes no representations or warranties (expressed or implied) regarding the availability or likelihood of registration of any requested domain. Such representations and warranties are expressly disclaimed.
5.4 You acknowledge that domain registrations and successful renewals are non-refundable.
5.5 Once a domain has been successfully registered, HidenCloud is unable to correct spelling mistakes in the domain. Please ensure that you check for any errors before submitting the domain for registration.
5.8 If HidenCloud is unable to register or renew a domain, a full refund of the domain registration or renewal fee will be provided.
5.10 You must comply with the terms and conditions published by the relevant naming authority, including the domain dispute resolution policy, and any other authority with similar force, regarding the registration of domain names.
5.11 You agree and acknowledge that HidenCloud will make registration information related to the requested domain available to ICANN, eNom, Nominet, or any other appropriate registration authority.
5.12 You acknowledge that you are obligated to provide accurate domain registration details, and that those details will be published in the WHOIS directory in compliance with ICANN and Nominet requirements.
5.13 HidenCloud will attempt to automatically renew your domain within 30 days prior to its expiry unless:
5.14 Payment for the renewal cannot be processed.
5.14.1 You choose to opt out of auto-renewal through the HidenCloud control panel at least 30 days prior to the expiry date.
5.14.2 The domain has been transferred to another registrar.
5.14.3 If it is a .UK domain, it is no longer under the HidenCloud tag.
5.15 During the first ninety (90) days following the registration or transfer of a domain, you may not transfer the domain to another registrar. This restriction does not apply to domains purchased during a promotion, as such domains cannot be canceled or transferred to another registrar.
5.16 HidenCloud will not accept any transfer requests for a domain that is due to expire within 7 days.
5.17 Ownership of a domain will not be transferred to another registrar until all fees associated with the domain registration, renewal, or transfer have been paid, including outstanding web hosting or web development liabilities.
5.18 You agree to comply with the content standards set out in our Acceptable Use Policy regarding any material posted on or associated with any domain.
5.19 If ICANN, Whois, or any replacement body (or the equivalent body/registrar in a different jurisdiction) lodges a complaint regarding the use of the domain name, including but not limited to "cybersquatting," we reserve the right to immediately cancel this service without issuing refunds.
5.20 "Due to a legal agreement between ENOM INC, our domain registrar, and LegitScript, customers should be aware that domains purchased with the intent of selling prescription drugs through a company not properly licensed in the destination country may be frozen pending a legal appeal. HidenCloud has no control over this process, and disputes must be handled through the proper legal channels in the disputed country."
5.21 HidenCloud reserves the right to change the registrar holding a domain at its own discretion and without notice.
5.22 If you are registering a domain on behalf of a third party, you are obligated to ensure that the domain owner is made aware of these terms and conditions.
5.23 During a promotional campaign, a limit of 20 domains per person is available for purchase. We reserve the right to refuse orders if deemed necessary.
6.1 Purchases made on the HidenCloud website are the exclusive property of HidenCloud and do not belong to the user. HidenCloud reserves the right to manage, regulate, control, modify, or delete any purchase made on the website at any time, without prior notice and without providing any compensation to the user. In exercising these rights, HidenCloud shall not be held liable to the user or any third party.
6.2 All transactions related to HidenCloud services must be paid in advance and are considered final, meaning that no full or partial refunds will be issued, unless required by applicable consumer rights laws in the user's local jurisdiction. In the event of an account closure, whether voluntary or involuntary, no refunds will be provided for unused purchases. However, HidenCloud reserves the right, at its discretion, to consider issuing a refund if the user has completed all purchased content within a specific timeframe of xxx (xx) days and provides a valid reason for requesting such refund.
6.3 To ensure secure payments, HidenCloud utilizes the PayPal Express Checkout service. All banking information is managed and verified exclusively by PayPal, with HidenCloud not storing any such data on its servers. This ensures the confidentiality and security of the user's financial information.
7.1 You agree and understand that any attempts to undermine or cause harm to any of our servers, including those used for game hosting and Discord bot hosting, is strictly prohibited. We take no responsibility for the use of our clients' accounts in such activities.
7.2 If you abuse the resources we provide in any way, including excessive resource usage or causing strain to other sites on shared servers, we reserve the right to immediately deactivate your account without refund.
7.3 If your account operates a website that utilizes what we deem to be excessive CPU cycles or resources that adversely affect other sites, we may impose new terms on you, such as requiring an upgrade to a higher hosting plan. On a shared server, you are allowed to utilize up to 25% of the total available resources. If your account consistently exceeds this limit, it may result in suspension.
7.4 Denial of Service (DDoS) attacks directed at HidenCloud or any attempts to launch a DDoS attack from our servers are strictly prohibited. We will vigorously investigate all infractions or suspected infractions and may terminate your account immediately.
7.5 HidenCloud reserves the right to disable or delete any feature or application provided on the shared hosting service without prior notification if we determine that the feature or application is detrimental to the overall health and performance of our web servers.
7.6 If you engage in disrespectful behavior towards any member of the HidenCloud staff, we have the right to terminate your account without any refund.
8.1 If the customer fails to cancel the contractual relationship in a timely manner (one week prior to the contract's end), the contract will automatically be extended for the same duration as the existing contract. However, for root server products and dedicated server products, the notice period for cancellation is 4 weeks (28 days).
8.2 Cancellation can be initiated by mail or fax to the respective valid address provided in the imprint or through our online support via email or the ticket system in the server administration area (Web interface).
8.3 The right of both parties to terminate the contract for justifiable reasons remains unaffected and valid at all times.
8.4 In addition, it is important to note that for free servers, we reserve the right to close and delete any free server at our discretion without prior notice to the user. However, for paid servers, closure actions will only be taken in the event of a violation of the terms and conditions.
9.1 HidenCloud will make reasonable efforts to protect and backup data for clients on a daily basis. However, HidenCloud does not guarantee the existence, accuracy, or regularity of its backup services. Therefore, you are solely responsible for creating backup files in connection with your use of our hosting services.
9.2 In the case of cloud backups, we maintain DRS backups of the underlying file system in the event of a mass failure. However, these backups are not intended for individual restores. If you require individual restores, we recommend using our offsite backup solution.
10.1 HidenCloud acknowledges that our staff members are not obligated to provide assistance over live chat, ticket, or phone support for tasks such as setting up email accounts, sub-domains, add-on domains, or installing applications. Our staff members do not have access to the client control panel login. We expect our customers to refer to our Knowledgebase to familiarize themselves with the features of the control panels we provide.
10.2 Our support team is available to assist you with any functions that are not working properly or if there are server-side issues that need to be resolved from our end. For basic tasks that can be managed from the control panel, we expect customers to resolve them independently.
10.3 It is your responsibility to upload your website using a file manager or FTP software from your end. Databases should be uploaded through PHPMyAdmin, and tasks such as setting up FTP accounts, mailboxes, sub-domains, add-on domains, and parked domains should be performed by the client.
11.1 Suspension: Suspended accounts will remain inactive for 4 days. During this time, hosted servers will not be accessible.
11.2 Cancellation: If you wish to cancel your HidenCloud account, please note that the cancellation process may take up to 7 days to complete. During this period, your account will remain active, and you can continue to use the services.
11.3 Server Deletion: If you request the deletion of a server, please be aware that the deletion process may take up to 15 days. During this time, the server and all associated data will be permanently removed.
11.4 Pending Order Deletion: Pending orders will be automatically deleted after 5 days if the corresponding payment has not been made.
11.5 Order Cancellation: If you wish to cancel an order before it is processed, please do so within 3 days of placing the order.
11.6 Automatic Ticket Closure: Support tickets will be automatically closed after 5 days if no response has been received.
11.7 Ticket Lock Duration: If you open a support ticket, it will be locked for a maximum of 3 days. During this period, you will be unable to open new tickets related to the same issue.
Please note that these policies apply to the HidenCloud platform and are subject to change. We recommend regularly reviewing our updated policies.
11.1 Any threat of legal action against HidenCloud will result in the immediate termination of your account. HidenCloud reserves the right to amend any or all of the above policies, guidelines, and disclaimers without prior notification. We also retain the right to adjust pricing and make changes to our account plans without prior notification.
Modification of Terms of Service
HidenCloud reserves the right to modify or change these terms of service at any time. All customers are bound by the latest terms of service published on our website.
In addition to the specific terms and conditions of HidenCloud, the terms and conditions of HidenNetwork also apply. We recommend reviewing these documents to fully understand the practices and policies governing the use of our services. You can find the terms and conditions of HidenNetwork at the following link:
13.1 This Agreement will be governed by and construed in accordance with the laws of Spain, and the parties submit to the exclusive jurisdiction of the courts of Spain.
At HidenCloud, we strive to provide you with the best possible experience. If you believe something is missing in our documentation, or if you have any questions, comments, or suggestions, please do not hesitate to contact us. You can do so through our social media channels, our contact form on the website, by email, or by joining our community on Discord. We value your feedback and are here to help.
Your involvement is crucial to us, and we appreciate any input that helps us improve.
For more information, please visit:
🌟 Follow Discord Guidelines: .
Exclusive Use in Designated Channel: This command can only be used in the suggestions channel of HidenCloud on Discord. Access the channel using the following link:
Remember to leave a review and/or comment on our , and
Step 1: Join the HidenCloud - SUPPORT Server If you're not already a member of the HidenCloud Discord server, join using the invitation link
This command is used in the chat to verify your account and obtain the client role.
Apply in the following , we are waiting for you!
The cost of hosting a game server on HidenCloud varies depending on the game, the number of players, and the selected hosting plan. We recommend visiting our website at to see the different available plans and their respective prices.
Social Media:
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Email:
Discord:
AI Support:
Welcome to Hidencloud! Thank you for choosing our hosting platform for your web hosting needs. In this documentation, we will provide detailed information about our free service, known as the "Free Tier." Please read the terms and conditions of the free tier
You can check the availability in our
Log in to your from our .
Access your Hidencloud .
Log in to your via our .
Access your Hidencloud .
Log in to your via our .
Log in to your via our .
Delete the Free Service following .
the new Free Service in the new location.
Log in to your via our .
If your Free Tier service is in a TERMINATED state (More about order states ), you simply need to wait less than 10 minutes before you can request it again. Orders in a TERMINATED state they are automatically deleted every 10 minutes or so, so once your order is deleted from your account, you can make a new request.
If you are unsure why you are seeing this error, please do not hesitate to contact us .
If you have any questions or need additional assistance regarding our Free Tier service, please don't hesitate to . We are here to assist you and ensure you have a satisfactory experience with Hidencloud.
Website: The HidenCloud site, which can be accessed via this URL:
Website: The site.
We use cookies provided by Google Analytics to collect limited data directly from end user browsers to allow us to better understand your use of our platform. You can find more information about how Google collects and uses this data at: . You can opt out of all analytics supported by Google on our websites by visiting: .
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By using our services on the website (hereinafter referred to as "HidenCloud"), whether as a guest, registered user, or in any other capacity, you agree that these Terms of Service will govern your relationship with HidenCloud. These Terms of Service apply to all users of HidenCloud.
All information mentioned in all documentation also applies, specifically:
You have the right to cancel and request a refund without the need for explanation within a period of 72 hours (3 days) from the date of purchase of any of our services on the hidencloud.com ("HidenCloud"). This cancellation and refund option will not apply to products or services purchased during a special promotion. To exercise this right, you must contact us via email at or by phone or whatsapp at +34624027199, indicating the details of the purchase you wish to cancel and refund. Once we have received your request, we will process the refund within 10 business days using the same payment method used for the original purchase, unless we agree on an alternative method with you. It is important to note that any cancellation and refund request made after the 72-hour period will not be eligible for a refund, unless required by applicable consumer rights laws in your local jurisdiction. By using our services on HidenCloud, you accept and understand these terms of cancellation and refund.
5.6 You agree to pay all applicable fees as detailed on our domain pricing page, located at .
5.7 You acknowledge that domain renewal fees are subject to change at any time without notice. The current renewal pricing can be found at .
5.9 All domains registered are through our partner X and are subject to X terms and conditions, which can be found at .
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Here you will find all the information related to the alliances that hidencloud makes and how to request it.
At HidenCloud, we seek passionate and committed collaborators who wish to join us in offering innovative and high-quality hosting solutions. We pride ourselves on working with partners who share our vision of providing exceptional service to our clients and who are willing to grow with us in a competitive and ever-evolving market.
To ensure that our partnerships are successful and beneficial for both parties, we have established some important requirements that potential partners must meet:
Experience and Knowledge: It is essential that applicants have experience in the hosting field or related areas. Technical knowledge and market understanding are fundamental to providing quality service to our clients.
Commitment to Quality: We seek partners dedicated to maintaining high standards of quality in all their services and operations. Customer satisfaction is our priority, and we expect our partners to share this commitment.
Innovation Capability: The hosting world is constantly changing. We value partners who can bring innovative ideas and creative solutions that help us continuously improve our services.
Resources and Tools: It is important that partners have the necessary resources and tools to carry out their activities efficiently and effectively. This includes technological infrastructure, trained personnel, and established processes.
Communication and Transparency: Open and transparent communication is key to a successful collaboration. We expect our partners to be clear and honest in all their interactions and to maintain a fluid communication with us.
To apply as a partner with HidenCloud, we have designed a form that will help us better understand the applicants and assess their suitability for a partnership. Below is the application process:
Complete the Form: It is crucial that applicants complete the form with as much information as possible. Specific details about their experience, resources, technical capabilities, and collaboration proposals will help us make an informed decision.
Application Review: Once we receive the form, our team will review the provided information. If we find that there is missing information or important details, the application will be denied. Therefore, we strongly recommend taking the necessary time to thoroughly and comprehensively complete the form.
Evaluation and Decision: After the review, we will contact the applicants to inform them of the status of their application. If accepted, we will proceed with the next steps to formalize the partnership.
At HidenCloud, we value strategic partnerships and are committed to mutual success. If you believe you meet the requirements and are interested in becoming our partner, we invite you to complete the application form and join us in our mission to offer exceptional hosting solutions.
We eagerly await your application and the possibility of collaborating together!
Access the Form: The application form is available at the following link: .