❌Cancel Your Service

How to Cancel a Service

1. Log in to HidenCloud and go to [Account], which will take you directly to the [Control Panel], where all your active servers are listed.

2. Select the active server whose service you wish to terminate.

3. Choose [Cancel] and accept all terms and conditions. The access period for the server will end with the current billing cycle.

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Remember, our support team is here to help you. If you need assistance, contact us through Discord or open a ticket from the support portal.

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FAQ

Will I be automatically refunded?

No. To request a refund under our policy, you must complete the cancellation request and then submit a ticket through the billing portal.

Can I continue using my service after canceling?

Yes. After initiating the cancellation, your service will remain active until the end of your current billing period. The exact date will be provided in the cancellation confirmation email.

Will my files be retained after canceling?

No. Once the cancellation is processed, all server files will be permanently deleted. To preserve your data, make and download a backup before submitting the cancellation request.

Can I cancel my server via email or Discord?

No. For security reasons, cancellations can only be requested through the billing portal. Requests sent via email or Discord will be ignored to ensure proper identity verification and prevent unauthorized cancellations.

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Contact and Support

If the issue persists after trying all the steps above, reach out to HidenCloud support:

1. Discord: Join our community for real-time assistance.
2. Ticket System: Submit a ticket from the HidenCloud panel with:

   • A detailed explanation of the issue.

   • Steps you’ve already attempted.

Our team will work with you to resolve the problem and restore your server as quickly as possible.