# Cancel Your Service

## <mark style="color:blue;">How to Cancel a Service</mark>

1. Log in to **HidenCloud** and go to \[*Account*], which will take you directly to the \[*Control Panel*], where all your active servers are listed.
2. Select the active server whose service you wish to terminate.
3. Choose \[*Cancel*] and accept all terms and conditions. The access period for the server will end with the current billing cycle.

<figure><img src="https://871593382-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVpfZZVBPNE9yhbxEmlqY%2Fuploads%2Fy7GzTgt5Ub4igB2gibdG%2Fimage.png?alt=media&#x26;token=85286dca-08b1-4efd-b125-a8a8cbb13ed1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://871593382-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVpfZZVBPNE9yhbxEmlqY%2Fuploads%2Fe3kuCpiM9sZQ7JXFKKyM%2Fimage.png?alt=media&#x26;token=37e5d844-9c7e-4682-a430-1e3ea92db93d" alt=""><figcaption></figcaption></figure>

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{% hint style="info" %}
Remember, our support team is here to help you. If you need assistance, contact us through Discord or open a ticket from the support portal.
{% endhint %}

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## <mark style="color:blue;">FAQ</mark>

<details>

<summary><strong>Will I be automatically refunded?</strong></summary>

No. To request a refund under our policy, you must complete the cancellation request and then submit a ticket through the billing portal.

</details>

<details>

<summary><strong>Can I continue using my service after canceling?</strong></summary>

Yes. After initiating the cancellation, your service will remain active until the end of your current billing period. The exact date will be provided in the cancellation confirmation email.

</details>

<details>

<summary><strong>Will my files be retained after canceling?</strong></summary>

No. Once the cancellation is processed, all server files will be permanently deleted. To preserve your data, make and download a backup before submitting the cancellation request.

</details>

<details>

<summary><strong>Can I cancel my server via email or Discord?</strong></summary>

No. For security reasons, cancellations can only be requested through the billing portal. Requests sent via email or Discord will be ignored to ensure proper identity verification and prevent unauthorized cancellations.

</details>

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## Contact and Support

If the issue persists after trying all the steps above, reach out to HidenCloud support:

1. [**Discord**](https://discord.com/invite/sXaa7Z5W5V): Join our community for real-time assistance.
2. **Ticket System**: Submit a ticket from the [HidenCloud panel](https://panel.hidencloud.com/) with:
   * A detailed explanation of the issue.
   * Steps you’ve already attempted.

Our team will work with you to resolve the problem and restore your server as quickly as possible.