🔐Privacy Policy

HidenCloud Privacy Policy

HidenCloud ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how HidenCloud collects, uses and discloses your personal information.

This Privacy Policy applies to our website, hidencloud.com and its associated subdomains (collectively, our "Service") together with our application, HidenCloud. By accessing or using our Service, you indicate that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Identification

  • Name: HIDENENTERPRISES SL. (operating as HidenCloud)

  • Registered Office: AVENIDA MIL·LENARI DE CATALUNYA, 32, 25200 CERVERA, Lérida, España

  • CIF: B75661645

  • D-U-N-S ® Number: 472763026

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referenced, they are strictly defined as:

  • Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

  • Company: When this policy refers to "Company", "we", "us" or "our", it means HidenCloud, which is responsible for your information under this Privacy Policy.

  • Platform: HidenCloud Internet website, web application, or public-facing digital application.

  • Country: where HidenCloud or the owners/founders of HidenCloud is located, in this case it Spain.

  • Client: refers to the company, organization or person that registers to use the HidenCloud Service to manage relationships with its consumers or users of the service.

  • Device: Any device connected to the Internet, such as a phone, tablet, computer, or any other device that can be used to visit HidenCloud and use the Services.

  • IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are generally assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the Internet.

  • Personal: refers to those people who are employed by HidenCloud or are under contract to perform a service on behalf of one of the parties.

  • Personal data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification of a natural person.

  • Service: means the service provided by HidenCloud as described in the relative terms (if available) and on this platform.


  • Third Parties: means advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we think may be of interest to you.

  • Website: The HidenCloud site, which can be accessed via this URL: HidenCloud.com

  • You: a person or entity who is registered with HidenCloud to use the Services.

What information do we collect?

We collect information from you when you visit our platform, register on our site, place an order, sign up for our newsletter, respond to a survey, or fill out a form.

  • Name / username

  • Telephone numbers

  • Emails

  • email addresses

  • billing addresses

  • Debit/credit card numbers

  • Age

  • Password

How do we use the information we collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve our platform (we continually strive to improve what our platform offers based on the information and feedback we receive from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions

  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails

When does HidenCloud use third party end user information?

HidenCloud will collect End User Data necessary to provide the HidenCloud services to our customers.

End users may voluntarily provide us with information that they have made available on social networking websites. If you provide us with such information, we may collect publicly available information from the social networking websites you have indicated. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings.

When does HidenCloud use third party customer information?

We receive information from third parties when you communicate with us. For example, when you submit your email address to us to show interest in becoming a HidenCloud customer, we receive information from a third party that provides automatic fraud detection services to HidenCloud. We also occasionally collect information that is made publicly available on social networking websites. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we think may be of interest to you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.


We may engage trusted third-party service providers to perform functions and provide services for us, such as hosting and maintaining our servers and the Platform, database storage and administration, email administration, storage marketing, credit card processing, servicing, and order fulfillment for products and services you may purchase through the Platform. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.


We may share parts of our log file data, including IP addresses, for analytics purposes with third parties, such as web analytics partners, app developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technology data, such as connection speed, whether you have visited the Platform in a shared location, and the type of device used to visit the Platform. They may aggregate information about our advertising and what you see on the platform and then provide auditing, research and reporting for us and our advertisers.



We may also disclose personal and non-personal information about you to the government, law enforcement officials, or private third parties, as we deem, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with court orders, applicable laws, rules, and regulations.

Where and when is customer and end-user information collected?

HidenCloud will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?

By submitting your email address on this platform, you agree to receive emails from us. You may unsubscribe from any of these email lists at any time by clicking the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We don't send unsolicited commercial email, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display personalized advertising to specific people who have opted in to receive our communications. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates regarding your order. However, if you have provided us with the same email through another method, we may use it for any of the purposes set out in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information?

We retain your information only for as long as we need it to provide you with HidenCloud and fulfill the purposes outlined in this policy. This is also the case for anyone with whom we share your information and who perform services on our behalf. When we no longer need to use your information and it is no longer necessary for us to retain it to comply with our legal or regulatory obligations, we will delete it from our systems or de-identify it so that we cannot identify you.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive / credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider database only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, finances, etc.) is never archived. However,

Could my information be transferred to other countries?

HidenCloud is incorporated in Spain. Information collected through our website, through direct interactions with you, or through use of our help services may be transferred from time to time to our offices or staff, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the foregoing, you voluntarily consent to the cross-border transfer and hosting of such information.

Is the information collected through the HidenCloud Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help safeguard, prevent unauthorized access, maintain data security, and properly use your information. However, neither people nor security systems are infallible, including encryption systems. Also, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, although we make all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any compelling duty to protect your personal information, you agree that willful misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information HidenCloud collects depend on your relationship with HidenCloud. Staff may update or correct your information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personally identifiable information maintained about you in our system (subject to the next paragraph), by canceling your account. Such updates, corrections, changes, and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, We may take reasonable steps (such as requiring a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for keeping your unique password and account information secret at all times.

You should be aware that it is not technologically possible to delete each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in non-erasable form and will be difficult or impossible for us to locate. Immediately upon receipt of your request, all personal information stored in the databases we actively use and other easily searchable means will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically possible.

If you are an end user and would like to update, delete or receive any information we hold about you, you may do so by contacting the organization of which you are a customer.

Business Sale

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of HidenCloud or any of its corporate affiliates (as defined herein), or the portion of HidenCloud or any of its corporate Affiliates with which the Service is related, or in the event that we discontinue our business or file or have filed a petition against us in bankruptcy, reorganization, or similar proceeding, provided the third party agrees adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with HidenCloud, whether by ownership or otherwise. Any information relating to you that we provide to our corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.

Governing Law

This Privacy Policy is governed by the laws of Spain without regard to its conflict of law provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those persons who may be entitled to bring claims under the Privacy Shield or the Swiss-American framework.

The laws of Spain, excluding its conflicts of laws, will govern this Agreement and your use of the Platform. Your use of the Platform may also be subject to other local, state, national or international laws.

By using HidenCloud or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the Website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will mean you accept those changes.

We have updated our Privacy Policy to give you full transparency about what is set when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby agree to our Privacy Policy and agree to its terms.

This Privacy Policy applies only to the Services. The Services may contain links to other websites that HidenCloud does not operate or control. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for our accuracy or completeness. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those linked to on our platform, is subject to that website's own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

Cookies

HidenCloud uses "cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data that is stored on your computer or mobile device by your web browser. We use different types of cookies for various purposes:

Types of Cookies We Use

Essential/Technical Cookies

  • Required for the website to function properly

  • Enable core functionality such as security, network management, and accessibility

  • Cannot be disabled as they are strictly necessary for service operation

  • Examples: session cookies, security cookies, load balancing cookies

Analytics/Performance Cookies

  • Help us understand how visitors interact with our website

  • Collect information about pages visited, time spent, and error messages

  • All information is aggregated and anonymous

  • Require your consent before activation

  • Examples: Google Analytics, performance monitoring cookies

Functionality Cookies

  • Remember your preferences and choices (language, region, username)

  • Enhance your experience by providing personalized features

  • May be set by us or third-party providers

  • Require your consent before activation

Advertising/Marketing Cookies

  • Used to deliver relevant advertisements and track campaign effectiveness

  • May be set by our advertising partners

  • Build a profile of your interests to show relevant ads on other sites

  • Require your explicit consent before activation

  • Examples: Facebook Pixel, Google Ads cookies

When you first visit our website, we will present you with a consent banner where you can:

  • Accept all purposes and partners

  • Reject all non-essential processing

  • Customize your preferences by purpose and/or vendor

  • View the full list of partners and their privacy policies

Essential cookies will always be set as they are necessary for the website to function. You can withdraw or change your consent at any time through the privacy and cookie settings link in the footer of our website.

  • Session Cookies: Deleted when you close your browser

  • Persistent Cookies: Remain on your device for a set period (varies from minutes to years depending on the cookie)

  • You can view specific cookie durations and vendor information in our privacy and cookie settings tool

Block and disable Cookies and similar technologies

You have the right to decide whether to accept or reject cookies (except essential cookies which are necessary for the website to function).

How to Control Cookies

  1. Privacy and Cookie Settings: Use our consent management tool (available in the website footer) to manage your preferences for all purposes and vendors

  2. Browser Controls: Set your browser to block or alert you about cookies:

    • Chrome: Settings > Privacy and security > Cookies and other site data

    • Firefox: Settings > Privacy & Security > Cookies and Site Data

    • Safari: Preferences > Privacy > Manage Website Data

    • Edge: Settings > Privacy, search, and services > Cookies and site permissions

  3. Mobile Devices: Check your device settings for options to limit ad tracking

Important Considerations

  • Blocking all cookies may prevent our website from functioning properly

  • Essential cookies cannot be disabled as they are necessary for basic functionality

  • Disabling cookies will not remove existing cookies - you must delete them manually through your browser

  • Some features may become unavailable if you disable certain cookies

  • You may lose saved preferences and need to re-enter login information

For detailed instructions specific to your browser, please visit your browser's help documentation.

Payment Details

With respect to any credit card or other payment processing details you have provided to us, we are committed to keeping this sensitive information as secure as possible.

Children's Privacy

We do not address anyone under the age of 14. We do not collect personally identifiable information from anyone under the age of 14. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact Us. If we become aware that we have collected personal data from anyone under the age of 14 without verification of parental consent, we take steps to delete that information from our servers.

Changes to our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy to accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they become effective. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

Thirdparty services

We may display, include or make available third party content (including data, information, applications and other product services) or provide links to third party websites or services ("Third Party Services").

You acknowledge and agree that HidenCloud shall not be responsible or liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. HidenCloud does not assume and shall not have any obligation or liability to you or any other person or entity for the Third Party Services.

Third Party Services and links to them are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

Tracking Technologies

  • Cookies We use Cookies to improve the performance and functionality of our platform, but they are not essential for its use. However, without these cookies, certain features such as videos may not be available or you may be required to enter your login details each time you visit the platform as we would not be able to remember that you were previously logged in.

  • Sessions

    HidenCloud uses "Sessions" to identify the areas of our website that you have visited. A session is a small piece of data that your web browser stores on your computer or mobile device.

Information on the General Data Protection Regulation (RGPD)

We may collect and use information about you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we will explain exactly how and why this data is collected, and how we keep it safe from replication or misuse.

Scope and Application

This section applies if you are located in the European Economic Area (EEA), United Kingdom, or Switzerland. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring the protection of your personal data rights.

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing necessary to provide our services and fulfill our contractual obligations (e.g., account information, billing data, service delivery).

  • Consent: Where you have given explicit consent for specific processing activities (e.g., marketing emails, cookies).

  • Legitimate Interests: Processing necessary for our legitimate business interests, balanced against your rights (e.g., fraud prevention, service improvement, security).

  • Legal Obligations: Processing necessary to comply with legal requirements (e.g., tax records, regulatory compliance).

Your Data Protection Rights

Under GDPR, if you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights regarding your personal data:

1. Right of Access (Article 15 GDPR)

  • You have the right to obtain confirmation of whether we process your personal data

  • Request a copy of your personal data in a structured, commonly used format

  • Receive information about how we process your data, the purposes, and with whom we share it

2. Right to Rectification (Article 16 GDPR)

  • You have the right to correct inaccurate personal data

  • Complete incomplete personal data

  • We will update your information without undue delay

3. Right to Erasure - "Right to be Forgotten" (Article 17 GDPR)

  • You can request deletion of your personal data when:

    • The data is no longer necessary for the original purpose

    • You withdraw consent and there's no other legal basis

    • You object to processing and there are no overriding legitimate grounds

    • The data has been unlawfully processed

    • Deletion is required by law

4. Right to Restriction of Processing (Article 18 GDPR)

  • You can limit how we use your data instead of requesting deletion

  • This applies when you contest accuracy, processing is unlawful, or while we assess an objection request

5. Right to Data Portability (Article 20 GDPR)

  • Receive your personal data in a structured, commonly used, machine-readable format

  • Transfer this data to another controller without hindrance

  • Applies to data processed based on consent or contract and by automated means

6. Right to Object (Article 21 GDPR)

  • Object to processing based on legitimate interests or public task

  • Object to direct marketing at any time (including profiling)

  • We must stop processing unless we demonstrate compelling legitimate grounds

7. Right to Withdraw Consent (Article 7 GDPR)

  • Withdraw your consent at any time for processing based on consent

  • Withdrawal doesn't affect the lawfulness of processing before withdrawal

  • Must be as easy to withdraw as to give consent

How to Exercise Your Rights

To exercise any of your data protection rights:

Contact Information:

  • Subject line: "GDPR Rights Request - [Your Specific Right]"

  • Response time: Within 30 days as required by law

What to Include in Your Request:

  • Your full name and email address associated with your account

  • Specific right(s) you wish to exercise

  • Any relevant details to help us process your request

Identity Verification:

  • We may request additional information to verify your identity

  • This is to protect your data from unauthorized access

  • Verification is free of charge

Cost:

  • First request: Free

  • Additional requests: We may charge a reasonable fee for excessive or repetitive requests

Right to Appeal: If you're not satisfied with our response, you can:

  1. Contact our data protection team for clarification

  2. Lodge a complaint with the Spanish Data Protection Agency (AEPD)

  3. Seek judicial remedy through the appropriate courts

Data Retention Periods

We retain your personal data for the following periods:

  • Account Data: Up to 6 years after account closure for legal and regulatory compliance.

  • Transaction Records: 6 years for tax and accounting purposes.

  • Marketing Data: Until you unsubscribe or withdraw consent.

  • Technical Logs: 60 days for security and performance monitoring.

  • Deleted Account Data: Maximum 60 days after deletion request.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses: We use EU-approved standard contractual clauses for transfers.

  • Adequacy Decisions: Transfers to countries with adequate data protection laws as determined by the EU Commission.

  • Your Consent: In specific cases, we may rely on your explicit consent for transfers.

Data Protection Officer

For data protection inquiries, you may contact our data protection team at [email protected].

Data Sharing and Third-Party Partners

As detailed in our Cookies section, we work with numerous third-party partners for advertising and analytics purposes:

  • 142 TCF-approved vendors

  • 68 advertising partners

These partners may process your personal data based on consent or legitimate interest. You have the right to:

  • View the complete list of partners and their purposes

  • Grant or withdraw consent for specific purposes or partners

  • Object to processing based on legitimate interest

  • Access each partner's privacy policy

All partner data processing is managed through our TCF-compliant consent management platform, accessible via the privacy and cookie settings link in our website footer.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from which we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about the rights California residents have under California law. You can exercise the following rights:

  • Right to know and access. You may submit a verifiable request for information regarding: (1) categories of Personal Information that we collect, use or share; (2) purposes for which we collect or use categories of personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information that we have collected about you.

  • Right to equal service. We will not discriminate against you if you exercise your privacy rights.

  • Right to delete. You can submit a verifiable request to close your account and we will delete the Personal Information about you that we have collected.

  • Request that a business that sells a consumer's personal data not sell the consumer's personal data.

If you make a request, we have one month to respond. If you wish to exercise any of these rights, please contact us.

We do not sell our users' personal information.

For more information about these rights, please contact us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose the categories of personal information we collect and how we use it, the categories of sources from which we collect the personal information, and the third parties with whom we share it, which we explained above.

CalOPPA users have the following rights:

  • Right to know and access. You may submit a verifiable request for information regarding: (1) categories of Personal Information that we collect, use or share; (2) purposes for which we collect or use categories of personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information that we have collected about you.

  • Right to equal service. We will not discriminate against you if you exercise your privacy rights.

  • Right to delete. You can submit a verifiable request to close your account and we will delete the Personal Information about you that we have collected.

  • Right to request that a business that sells a consumer's personal data not sell the consumer's personal data.

If you make a request, we have one month to respond. If you wish to exercise any of these rights, please contact us.

We do not sell our users' personal information.

For more information about these rights, please contact us.

Missing Something? Contact Us

At HidenCloud, we strive to provide you with the best possible experience. If you believe something is missing in our documentation, or if you have any questions, comments, or suggestions, please do not hesitate to contact us. You can do so through our social media channels, our contact form on the website, by email, or by joining our community on Discord. We value your feedback and are here to help.

Your involvement is crucial to us, and we appreciate any input that helps us improve.

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