🎫How to open a ticket?
Last updated
Last updated
Step 1: Log In Navigate to our user portal at https://dash.hidencloud.com/dashboard and log in with your HidenCloud account. If you don't have an account yet, please register before proceeding.
Step 2: Go to the Tickets Page After logging in, locate the "Tickets" tab in the main menu and click on it.
Step 3: Create a New Ticket Within the Tickets page, find and select the option "Create Ticket" or "Create New Ticket".
Step 4: Select Ticket Category While in the ticket creation section, choose the category that best fits your issue or question. The available categories are as follows:
General Questions: Use this category for general inquiries about the service, system operation, or any other questions not specific to technical support or billing.
Technical Support: Select this category if your inquiry is related to technical issues, errors, or if you need assistance with the technical configuration of services.
Billing Support: If your question involves billing topics, payments, or any financial matters, choose this category.
Account Support: Use this category if you need help managing your account, such as changes to personal information, account updates, or access issues.
Other Support: If your inquiry doesn't fit into any of the above categories, you can use this option to provide detailed information about your situation.
Additional / Extra Services: Choose this category if you are interested in acquiring additional services not included in your current plan. Here, you can specify the additional service you want to add, the server you want to implement it on, and provide additional details.
Step 5: Fill in Ticket Information Complete the required information in the ticket form, including the subject, order number, and a detailed comment describing your request or issue.
Step 6: Submit the Ticket Once you have filled out all the fields, click the "Submit" button to create the ticket and send your request to the appropriate support team.
