> For the complete documentation index, see [llms.txt](https://docs.hidencloud.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hidencloud.com/dashboard/how-to-open-a-ticket.md). # How to open a ticket? **Step 1: Log In** Navigate to our user portal at and log in with your HidenCloud account. If you don't have an account yet, please register before proceeding. **Step 2: Go to the Tickets Page** After logging in, locate the **"Tickets"** tab in the main menu and click on it. **Step 3: Create a New Ticket** Within the Tickets page, find and select the option **"Create Ticket"** or **"Create New Ticket"**.

**Step 4: Select Ticket Category** While in the ticket creation section, choose the category that best fits your issue or question. The available categories are as follows: 1. **General Questions:** Use this category for general inquiries about the service, system operation, or any other questions not specific to technical support or billing. 2. **Technical Support:** Select this category if your inquiry is related to technical issues, errors, or if you need assistance with the technical configuration of services. 3. **Billing Support:** If your question involves billing topics, payments, or any financial matters, choose this category. 4. **Account Support:** Use this category if you need help managing your account, such as changes to personal information, account updates, or access issues. 5. **Other Support:** If your inquiry doesn't fit into any of the above categories, you can use this option to provide detailed information about your situation. 6. **Additional / Extra Services:** Choose this category if you are interested in acquiring additional services not included in your current plan. Here, you can specify the additional service you want to add, the server you want to implement it on, and provide additional details.

**Step 5: Fill in Ticket Information** Complete the required information in the ticket form, including the subject, order number, and a detailed comment describing your request or issue.

**Step 6: Submit the Ticket** Once you have filled out all the fields, click the **"Submit"** button to create the ticket and send your request to the appropriate support team. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.hidencloud.com/dashboard/how-to-open-a-ticket.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.