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❓FAQ's

Welcome to the Frequently Asked Questions section of HidenCloud!

Here, you will find answers to common inquiries regarding our hosting services for game servers, Discord bots, and more. HidenCloud specializes in providing a reliable and secure environment to host your Ark, Counter Strike, Custom Source Engine Games, Garry's Mod, Insurgency, Team Fortress 2, Rust, Minecraft, Mumble Server, and TeamSpeak3 Server. We also offer the option to host pre-made and custom-programmed Discord bots.

Explore the FAQs below to find detailed information on how our hosting service works, the benefits we offer, and how you can reach our technical support team. If you don't find the answer you're looking for, feel free to contact us. We're here to assist you!

chevron-rightWhat is HidenCloud?hashtag

HidenCloud is a company that offers hosting services for a variety of game servers such as Ark, Counter Strike, Custom Source Engine Games, Garry's Mod, Insurgency, Team Fortress 2, Rust, Minecraft, Mumble Server, and TeamSpeak3 Server. They also offer the option to host pre-made and custom-programmed Discord bots.

chevron-rightWhat is game server hosting?hashtag

Game server hosting involves providing a secure and reliable online environment to host and run game servers, allowing players to connect and enjoy online gaming seamlessly.

chevron-rightHow does the hosting process work on HidenCloud?hashtag

The hosting process on HidenCloud is straightforward. First, you select the game or server you want to host. Then, choose the hosting plan that fits your needs, considering the number of players, server capacity, and other features. Once you have selected your plan, you will be provided with server access details, and you can start configuring it according to your preferences.

chevron-rightWhat additional services does HidenCloud offer?hashtag

In addition to game server hosting, HidenCloud also offers the option to host pre-made and custom-programmed Discord bots. They also provide scalability options for servers, which means you can adjust the server's capacity based on your changing needs.

chevron-rightWhat is a scalable server?hashtag

A scalable server is one that can increase or decrease its capacity according to changing demands. This allows the server to adapt to fluctuations in player traffic and ensures optimal performance at all times.

chevron-rightWhat are the benefits of using HidenCloud's free hosting?hashtag

HidenCloud's free hosting provides you the opportunity to host a Minecraft server, Discord bots programmed in Node.js, Mumble Server, and TeamSpeak3 Server at no cost. It is an ideal option if you are just starting out or if you want to test their services before opting for a paid plan.

chevron-rightHow much does hosting a game server on HidenCloud cost?hashtag

The cost of hosting a game server on HidenCloud varies depending on the game, the number of players, and the selected hosting plan. We recommend visiting our website at hidencloud.comarrow-up-right to see the different available plans and their respective prices.

chevron-rightCan I migrate my existing game server to HidenCloud?hashtag

Yes, it is possible to migrate your existing game server to HidenCloud. However, please note that the details and feasibility of the migration may depend on the specific game and your current server configuration. We suggest reaching out to our technical support team for personalized assistance in the migration process.

chevron-rightCan I change my hosting plan at any time?hashtag

Yes, at HidenCloud, we offer flexibility to switch hosting plans at any time. You can upgrade or change your plan based on your needs and the growth of your player community. Simply contact us, and our team will assist you in a seamless transition.

chevron-rightDoes HidenCloud perform server backups?hashtag

Yes, at HidenCloud, we regularly perform server backups to ensure data security and service continuity. However, we recommend that you also regularly backup your own data for added security.

chevron-rightHow do I check ping to different locations?hashtag

To check the ping, open your terminal, type in the Windows search box "Command Prompt" or "cmd" and write the command "ping" followed by the IP you want to check the latency.

Example: ping 68.221.84.152

*These IPs are test and connection IPs, the value is indicative.

As you can see in the example in this case the ping is about 10ms

  • Virginia, US: 9.169.0.224, 9.169.0.226, 9.169.0.228, 20.42.0.68

  • Queretaro, MX: 158.23.109.130, 158.23.112.64, 158.23.112.65, 158.23.112.96

  • Paris, FR: 4.178.131.19, 4.178.131.20, 4.178.131.21, 4.178.131.22

  • Singapore, SG: 4.145.79.228, 4.145.79.229, 4.145.79.230, 4.145.79.231

  • Pune, IN: 4.213.26.194, 20.43.123.202, 20.43.123.204, 20.43.123.205

  • Sydney, AU: 4.198.160.88, 4.237.170.161, 4.237.170.162, 4.237.170.163

  • Dubai, AE: 20.38.143.4, 20.38.152.35, 20.38.157.136, 20.38.157.137

  • Sao Paulo, BR: 4.203.122.64, 4.203.122.65, 4.203.122.66, 4.203.122.67

  • Tokyo, JP: 20.18.2.65, 20.18.2.66, 20.18.2.67, 20.18.2.69

We hope these additional frequently asked questions are helpful. Remember, you can always reach out to our technical support team for more detailed and personalized answers.

You can contact us:

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