🔌High Ping and Packet Loss
Experiencing high ping and packet loss can be frustrating, but understanding the causes and solutions will help you restore a smooth experience. This guide explains how to identify and effectively resolve these issues with HidenCloud.
What Is Ping?
Ping measures the time it takes for your device to send a packet of data to a server and receive a response, measured in milliseconds (ms).
Acceptable ping: Below 100 ms.
Ideal ping: Below 70 ms.
Excellent ping: Below 50 ms.
Key Factors:
The primary factors affecting ping are the distance between the server and the player and the network routes used.
Internet speed does not directly impact ping.
If reducing ping requires moving your server to another location, HidenCloud can assist. We can also recommend optimal locations for your players.
What Is Packet Loss?
Packet loss occurs when data sent from your device fails to reach the server, leading to issues like rubber banding (erratic in-game movements).
Common Causes:
Congestion at your Internet Service Provider (ISP).
Network routing issues.
Incorrect server configurations, especially when advanced parameters have been modified.
At HidenCloud, we collaborate with top network providers to minimize these issues. While we can’t guarantee perfect ping due to the complexities of global networks, our technical team can help optimize server parameters if misconfigurations are suspected.
How to Resolve High Ping and Packet Loss
Common Causes:
Routing problems specific to your ISP.
Significant distance between the player and the server.
Quick Solutions:
Use a VPN or a free tool like Cloudflare Warp. These can improve routing and reduce ping instantly.
MTR Report: If the issue persists, affected players can submit an MTR report to help us diagnose the problem:
Download WinMTR.
Enter the server IP and click Start.
Run the test for a few minutes, then click Stop and save the report in
.TXTformat.Submit the report as a support ticket in HidenCloud.
The report helps us work with our network providers to analyze the issue. While a definitive solution isn’t guaranteed, we’ll investigate thoroughly.
When All Players Occasionally Experience Issues:
Possible Causes:
Updates or backups being installed on shared servers.
Mitigation of a DDoS attack.
Recommended Actions:
These interruptions are usually temporary and resolve automatically.
If problems persist for an extended period, contact our support team.
Contact and Support
If high ping or packet loss consistently affects all server players, reach out to our support team:
Discord: Join our community for real-time assistance.
Support Tickets: Submit a ticket via the HidenCloud panel with all relevant details.
At HidenCloud, we’re dedicated to providing a stable, high-quality service, continuously working to optimize your experience.
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