👿Server Crashes

If your game server is experiencing frequent crashes, this guide will help you identify and resolve issues step by step. Follow the instructions in order, and if you need additional assistance, don’t hesitate to contact HidenCloud support through our Discord or ticket system.

Recent Changes?

If you made a change just before the crashes began, try reverting that change to see if the problem persists.

Even simple changes, like adding an invalid character to the server name, can cause unexpected issues.

Schedule Regular Restarts

If crashes happen occasionally (e.g., every few days), scheduling regular restarts may help.

Go to [Configuration] > [Schedules] in the HidenCloud panel.
Set up an automatic restart at intervals suited to your needs.

Why It Helps:

Resolves memory leaks on long-running servers.
Handles delayed actions on servers with many mods or players.
Fixes errors in plugins for modded servers.

Update Your Server

Ensure that the game hosted on your server is up to date.

Check for updates on official platforms, such as the game developers’ Discord or HidenCloud community.
Restart your server to apply updates in most cases.
For specific games, HidenCloud provides detailed update guides.

Update Your Plugins

If your server uses plugins (e.g., for Minecraft, CS2, or other modded games), outdated plugins can cause crashes.

Identify the plugins installed on your server.
Download the latest version of each plugin from its official source.
Replace old files with the updated versions and restart your server.

Always back up your server before making significant changes.

Contact and Support

If the issue persists after trying all the steps above, reach out to HidenCloud support:

Discord: Join our community for real-time assistance.
Ticket System: Submit a ticket from the HidenCloud panel with:
- A detailed explanation of the issue.
- Steps you’ve already attempted.

Our team will work with you to resolve the problem and restore your server as quickly as possible.

With these solutions, you should be able to address most server crash issues. If you have further questions or need advanced support, remember that we’re here to help!

PreviousHigh Ping and Packet Loss NextErrors

Last updated 24 days ago

Schedule Regular Restarts

If crashes happen occasionally (e.g., every few days), scheduling regular restarts may help.

Go to [Configuration] > [Schedules] in the HidenCloud panel.

Set up an automatic restart at intervals suited to your needs.

Why It Helps:

Resolves memory leaks on long-running servers.

Handles delayed actions on servers with many mods or players.

Fixes errors in plugins for modded servers.

Update Your Plugins

If your server uses plugins (e.g., for Minecraft, CS2, or other modded games), outdated plugins can cause crashes.

Identify the plugins installed on your server.

Download the latest version of each plugin from its official source.

Replace old files with the updated versions and restart your server.

Always back up your server before making significant changes.

Contact and Support

If the issue persists after trying all the steps above, reach out to HidenCloud support:

Discord: Join our community for real-time assistance.

Ticket System: Submit a ticket from the HidenCloud panel with:

A detailed explanation of the issue.
Steps you’ve already attempted.

Our team will work with you to resolve the problem and restore your server as quickly as possible.

With these solutions, you should be able to address most server crash issues. If you have further questions or need advanced support, remember that we’re here to help!